| Overview : Internet Service Provision UNDP Sudan Sub/project Offices
On Long Term Agreement (LTA) Basis
BACKGROUND:
The Terms of Reference aims to provide a framework for full TCP/IP Internet Service Provision for the UNDP Sudan Country Office. The internet should be CIR on fixed monthly fee. Connection should be fiber-optic; wireless solutions will not be accepted. The service is expected to be highly stable and reliable. The successful provider must have (24/7/365) coverage for technical assistance and/or helpdesk facilities.
OBJECTIVE:
The objective of the RFP is to identify the internet service provider who will be able to render the 24/7 uninterrupted internet services to UNDP Sudan, whose main office is located in Gama’s Avenue, Khartoum Sudan but the services can be extended to other locations within Sudan. The service standards shall meet the specifications mentioned in the ToR.
TECHNICAL REQUIREMENT:
• Connection should be of cable type fiber-optic; wireless solutions will not be accepted;
• No limitations on traffic/ports; bandwidth capacity should be ensured through direct IP connection; no intermediate proxy servers and firewalls;
• One subnets of static public IP addresses is required: one subnet with at least 126 addresses;
• Speed requirement: Providers to quote for the different speed in Table-A;
• Service reliability must be ensured. Overall uptime should not be less than 99%. Vendor is responsible to ensure alternative backup connection if primary Internet link fail;
• No limitations on traffic/ports; bandwidth capacity should be ensured through direct IP connection; no intermediate proxy servers and firewalls;
• One subnets of static public IP addresses is required;
• Service reliability must be ensured. Overall uptime should not be less than 99%.
• All necessary software should be provided and configured/setup by the successful bidder.
• The successful bidder must have (24/7/365) coverage for technical assistance and/or helpdesk facilities. Under the normal circumstances all problems should be resolved within maximum 24 hours after the notification from UNDP received;
• The successful bidder is also responsible for contacting designated UNDP network specialist(s) for both scheduled and un-scheduled downtime. Detailed description of the helpdesk support must be included in proposal;
• The bidder is required to describe what alternate routing or fallback arrangements for continuity of service he/she has in place (if any), should the primary link(s) to the Internet backbone become non-operational;
• The selected provider must provide a web interface facility for UNDP to retrieve real time and historical information on network performance, utilization, and usage analysis. Samples of the web statistics to be provided must be included in the Proposal. |
