| Overview : The United Nations Development Program Global Shared Services Centre (GSSC) officially commenced its operations at Cyberjaya, Malaysia, in January 2012. The GSSC serves over 177 Country Offices, Regional Bureaus and Headquarters in support of the adoption of the International Public Sector Accounting Standards (IPSAS) namely in in the areas of asset management, expense management and revenue recognition. Operated by approximately 50 locally recruited staff (majority of whom are certified accountants), as well as 10 international staff, the GSSC provides business process standardization, timely and effective transactions and value added customer services which reduces the burden of IPSAS in the Country Offices. The GSSC executes financial transactions for its customers while balancing efficiency and customer service to add value through reducing the burden of IPSAS and providing improved effectiveness to Country Offices and Headquarters. The key success factors of the GSSC are accuracy, consistency and responsiveness. Customer satisfaction is a key tenet for the GSSC service-delivery strategy and as such the center must continue to be customer focused and provide a high level of service to country offices. Currently the GSSC is undergoing an expansion plan that will provide further back office support to the Country Offices and Headquarters in the areas of finance, human resources, procurement and administration processes. This decision to expand the services offered by GSSC will mean an enlargement of its size and scale, an expansion and development of its organizational structure and the introduction of new processes, functions and responsibilities. As part of its efforts in continuously being an excellent service provider to its clients, UNDP GSSC is now looking for support from an external organization to provide the following soft skills training services to develop its organization in the areas covered by the topics below: Topics | Duration (day) | Level 1: Suitable for New Joiners | | Dealing with Difficult Customers | 1 | Critical and Creative Thinking | 1 | Presentation Skills | 1 | Embracing Change in the Workplace | 1 | Self-Motivation | 1 | Empowering Productivity: Taking Initiative and Actions | 1 | Level 2: Suitable for Experienced Staff | | Mindfulness based Emotional Intelligence | 1 | Excellent Communication | 1 | Managing Generation-Y | 1 | Coaching & Mentoring Skills | 1 |
If interested please download the RFP doc and Annex 2 form. For clarification questions, please email to procurement.my@undp.org and indicate the subject matter "MyRFP_2015_014" Proposal submission deadline: 30 December 2015 @ 12.00noon (Malaysian Time) | 
