| Overview : Background
The Somalia Humanitarian Fund (SHF) was established in 2010 as an upgrade of the Humanitarian Response Fund (HRF). Since its inception, the SHF received US$281 million in contributions from donors and funded more than 600 projects across Somalia.
The SHF Somalia has the following main objectives:
1. Strategically fund assessed humanitarian action in Somalia to improve the timeliness and coherence of the humanitarian response;
2. Support priority clusters and regional priorities in accordance with the identified needs.
The SHF is funding activities in an environment which is often highly volatile and only partially accessible due to security constraints. This has severely affected the ability of the humanitarian community, including SHF, to provide oversight, monitor and verify the delivery of assistance and evaluate the impact of humanitarian action in Somalia. Consequently, ensuring that assistance provided reaches those in greatest need has been particularly challenging in this context.
The SHF Accountability Framework was set up to further improve fund management and increase the accountability towards the affected population, donors and other stakeholders by introducing the risk management approach to the SHF. The Framework builds on the SHF Terms of Reference and the Global SHF Monitoring and Reporting Framework, adopted in March 2012.
Monitoring is one of the four major components of the Accountability Framework, next to reporting, audit and capacity assessment, which, jointly assure that the prioritisation for oversight and verification of the activities and outputs is based on a systematised risk analysis of partners, locations and activities.
The primary purpose of the monitoring in the SHF is to verify and ensure that the funded projects are implemented as set out in project proposals and, through this, provide the required level of assurance to stakeholders that the Fund is operating effectively and efficiently.
Within the SHF context, remote call centre monitoring is understood as a program monitoring approach, which enables the SHF to obtain independently verified information about the status of implementation of the SHF projects in inaccessible areas. Particular emphasis is placed on achievement of pre-defined outputs and combining the method of desk review of the available SHF project documentation (project proposals or any other relevant information/documentation). Objective and Purpose
The objective of this assignment is to:
• Conduct telephone interviews, involving both initial and final calling campaign with beneficiaries of 100 projects implemented in Somalia funded through 2014/2015 SHF Standard and Emergency Reserve allocations. This will entail:
i. Interviews using structured multiple choice cluster-specific questionnaires guided by a decision tree (lists of project beneficiary phone numbers will be generated by OCHA Somalia).
ii. Interview details captured directly in a web based platform hosted by the Call Centre Operator using validation logic
• Provide real time progress on the assignment through the web based platform
• Develop a system for rating of project implementation feedback from beneficiaries based on project specific call centre results in liaison with OCHA Somalia
• Provide final reports for each project stating observations and statistics on respondents’ replies to questionnaires
• Capacity Building for OCHA Somalia staff on analysis of results captured in the web based platform |
