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73456-1109-LTA Drupal Services
Procurement Process :RFP - Request for proposal
Deadline :14-Dec-16
Posted on :23-Nov-16
Reference Number :34409
Link to Atlas Project :
Non-UNDP Project
Documents :
Notice of Invitation
Overview :

United Nations Volunteers, which is administered by United Nations Development Programme (UNDP)  hereinafter referred to as "UNV",     hereby invites qualified companies to submit a Proposal to this Request for Proposal for 73456-1109-LTA Drupal Services .

The purpose of the present bidding is to conclude a Long Term Agreement (LTA) for Drupal Services for up to 24 months, extendable to 36 months, subject to satisfactory services.


UNV is looking for qualified companies for two different line of service to UNV:

  1. Incident and Problem Management

  2. Change Requests / Enhancements

Work will be issued on an Ad hoc basis;

For Incident and Problem Management, the objective is that the Contractor supports UNV ICTS in level 2 and level 3 incident handling for both platforms ( &, with a service level objective of 12 hours response time in a 24 hours / 7 days per week mode for category 1 cases (as per ITIL/ISO 20000).

For Change Requests, the Contractor would be assigned well defined work packages for new Drupal features. The number of hours to be spent on Change Request as well as the timeline for delivery will be agreed on between UNV and the Contractor before any work commences.


This procurement process is conducted through UNDP e-Tendering online system (interested applicants must register in the system in order to access the additional documents). Detailed instruction on how to register and submit a bid  in the online etendering system can be found in the attached link provided below:

If you have already registered in the system before, log in using your username and password at and search for event ID 0000001109. If you do not remember your password, use “Forgot Password” link or contact UNDP for support. Do not register as a new bidder.

Any queries should be sent to including  73456-1109-LTA Drupal Services in the subject line.


We look forward to receiving your proposal