| Overview : The initiative has been implemented as part of UNDP's Comprehensive Disaster Risk Management Programme (CDRMP) in close coordination and oversight of National Reconstruction Authority. The main objective of the initiative is to contribute for facilitating reconstruction of houses damaged by 2015 earthquake by resolving the queries of the house owners. Acknowledging the importance of strengthening public awareness and knowledge on safer construction technology, a TOLL FREE service for grievance handling and information sharing is planned to be hosted/established at NRA. It aims to empower normal people especially rural communities through information to participate in reducing future suffering. The specific objective of the toll free is to increase access of the rural communities to safe construction practices information through use of TOLL FREE number hosted by NRA, where communities can post their queries regarding housing reconstruction, which may cover the areas of technical, financial, social as well as facilitation aspects. Similarly, toll free system will provide a platform for the people to submit their grievances and issues people are facing on ground during reconstruction such as existing construction practices, release of grant, availability of human resources, etc. that need to be addressed by the concerned authorities. Therefore, a toll-free service will not only disseminate information, but will also take queries, grievances and address them with the best possible response. As NRA has the authority and capacity to coordinate with the line agencies, private sector and public as well, establishment of Toll-Free at NRA will help in expansion of this service to serve as many people and cater to varieties of queries with regards to reconstruction. The toll-free help desk will be established with necessary logistics like PBX System and one full time coordinator and two operators. The help desk will have two operators, who will document the queries in the initial phase and respond directly or within assured time in the later phase. The operator will work with the Coordinator, who will oversee the operations and coordinate with respective agencies to seek appropriate responses. |
