Overview : Description of the assignment: To oversee the operations and coordinate with respective agencies to seek appropriate responses and two operators to receive and respond to the calls. The Coordinator will guide providing of responses to the queries within stipulated time and simultaneously develop a FAQ database by compiling the most frequent queries. The Coordinator should take a lead role in the overall management of the activity and the management of the operators in the later phase including reporting, documenting and updating the status regarding the reconstruction, the general information of the caller and their queries and most importantly share the updates and liaise with the relevant government agencies, HRRP, UNDP, UN Common feedback Project and other NGOs, INGOs and different stakeholders who are directly or indirectly linked to reconstruction activities. Project/Agency name: Comprehensive Disaster Risks Management Programme (CDRMP)/UNDP Period of assignment/services (if applicable): 3 months from September 2017 onwards No. of Consultant Required: One Duty Station: Kathmandu, Nepal |