| Overview : UPDATE: DEADLINE EXTENSION Dear Sir/Madam, UNDP works in about 170 countries and territories, and deploys approximately 17,000 personnel. Its main mission is to help countries achieve sustainable development by eradicating poverty in all its forms and dimensions, accelerating structural transformations for sustainable development and building resilience to crises and shocks. UNDP has zero tolerance for sexual harassment in the workplace. Such conduct is contrary to UNDP’s policies, its Code of Ethics, the Charter of the United Nations, the Standards of Conduct for the International Civil Service, and the UN Staff Regulations and Rules, which provide that "any form of discrimination or harassment, including sexual or gender harassment, as well as physical or verbal abuse at the workplace or in connection with work, is prohibited." A key to eliminating sexual harassment is to create a safe space for personnel to seek advice when they face or witness others facing sexual harassment. Currently, allegations of sexual harassment can be reported to the Office of Audit and Investigation (OAI). Personnel may also discuss them informally with the Office of the Ombudsman. While these reporting mechanisms and processes are generally considered sound, UNDP recognizes that there is likely to be significant under reporting. To respond to this, UNDP is seeking to complement existing internal justice mechanisms with an independent and externally managed helpline for UNDP personnel to report sexual harassment, the awarded company would: •Set up a 24-hours and worldwide accessible helpline that is confidential and secure. •Ensure multiple channels for staff to raise concerns and report sexual harassment (including anonymously), including free phone numbers, chat and web-based options for contact. •Conduct non-judgmental and confidential conversations with the complainant. Assess her/his immediate safety. •Provide guidance on possible resolution options (in line with the relevant UNDP policies, based on information/script to be provided by UNDP). •If agreed with the complainant, facilitate the transfer of the complaint to UNDP (based on the agreed SOPs), or a provider of staff counselling services. •Maintain records of all complaints and transfer of data, based on the agreed protocol, to the relevant office in UNDP. •Ensure that the helpline can receive complaints in English, French and Spanish, and with an option to use the services of a live interpreter in other languages. •Carry out a set of webinars with UNDP staff globally to present/launch the service. •Provide regular reports on cases received and work completed in accordance to agreed SOPs. Proposals may be submitted on or before 13:00 p.m. EST Monday, 21 May 2018 via E-tendering. Please check the attached documents with the description of the bid and the instructions to submit your proposals (Reference No: UNDP-OHR-RFP-2018-006) | 
