Overview : PROVISION OF INTERNET SERVICES THROUGH FIBER OPTICS WITH LAST MILE ON FIBER FOR UN HOUSE, ABUJA NIGERIA Introduction The United Nations Development Programme on behalf of United Nations Agencies in Nigeria is seeking for qualified company to provide Internet Service through Fiber Optics with last mile on Fiber at UN House, Plot 617/618, Diplomatic Zone, Central Area, Abuja for a period of one year. Objective The objective of this procurement process is to identify and contract a vendor to offer internet services to the UN house in Abuja for a period of 1 year. The Agreement(s) with qualified Internet Service Provider(s) is expected to cover the provision of internet services hereafter referred to as “Internet Services” for UN House, in Abuja at the following address: UN House, Plot 617/618, Diplomatic Zone, Central Area, Abuja All bidders are required to visit the site/installation address stated above and do the necessary site survey before sending quotation. Please note that the cost of conducting site survey shall be borne by the bidder. As this is a competitive process, conducting site survey is not a financial obligation and it is not a contract by UNDP to the bidders. UNDP shall not refund any fee to the non-successful bidder for site survey conducted. - Period of Engagement and performance
- The services will be offered for one-year period.
- UNDP reserves the right to verify bi-annually a reimbursable Internet costs to assure that amount paid is reasonable. The ISP has an obligation and pro-actively to update the internet costs bi-annually in case if prices to be paid by UNDP will be higher comparable to benchmark costs.
- A mandatory 2 weeks “testing period” in location required shall be included and no payment shall be made for “testing period”.
- Scope of services
- Internet connection services through Fiber Optics with last mile on Fiber.
- The internet connection services are going to be used in UN House, Abuja Nigeria.
- Regular price adjustment will be conducted at every six months through informal quotations which are limited to vendors under LTA arrangement.
- 24 x 7 hours connectivity with a minimum assurance of 99%.
- Online traffic monitoring tool should be made available by the Vendor with access rights to UNDP or in the absence of the same, the Vendor shall provide a traffic report every two weeks to UNDP, the content of which will be provided at the time of LTA(s) signature.
- 24 x 7 help desk support available to UNDP by phone or on-site support, depending on the severity of the problem with one dedicated staff to be allocated by the Vendor.
- Provide all necessary equipment including modem, UPS, Fiber Optic, Terrestrial link, router and other accessories to provide required speed and quality of internet connectivity.
- A Service Level Agreement (SLA) guaranteed minimum 99% Internet service availability for Optic Fiber. The SLA should provide name of contact person per layer.
- Provide cost of internet connection with Bandwidth listed in the attached annex II.
- Average maximum latency should be about 50-Ms.
- The ISP should have at least two lines of the international backbone. (International backbones diagram/routing should be attached).
- Eight blocks of at least 6 usable static publicly routable Live IP addresses per block is required (This may change during project implementation).
- Support SNMP read access to edge router (gateway) for UNDP internal monitoring system.
- The ISP should have the Bandwidth Usage Monitoring System through MRTG
- Price of internet service and the internet media of Fiber Optic should be quoted as ONE PRICE.
- In case if required, a Cisco Router Configuration should be performed by the ISP at no cost.
- The Internet connection should be a dedicated Bandwidth and NOT Shared Bandwidth.
- All necessary communication ports should be made available for UNDP use. In case a required port is blocked, the ISP would ensure such port is opened at no cost to UNDP.
- UNDP will require the ISP to create a Metro Link Network to service some of its Director’s Residence with in the FCT for internet connectivity. This connection will be at Zero Cost except for cost of additional equipment. There will be no monthly recurring charges for this service and the bandwidth subscribed will be used among the clients in the Metro Link Network in full capacity during the off-pick period.
- Internet update and Performance Review
a. The vendors shall keep the UNDP aware on any major changes industry, regional or worldwide outages, which will have an impact on their service policies or procedures. b. The vendors shall meet periodically with the UNDP to discuss issues of mutual concern, to review the vendor’s performance and to discuss improvements which the vendor(s) or the UNDP should make in order to achieve a more effective services and support. c. The vendors shall arrange meetings twice a year to discuss service updates with the UNDP. - Payment Terms and Currency
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a. Prices should be quoted in local currency (Naira). b. The installation fees shall be paid after completion of installation/commissioning and certification by UNDP. c. Quarterly Post-paid charges shall be paid within 30 calendar days of receipt of invoices by UNDP. d. UNDP reserves the right to reduce the fees, should the service outage by the vendors be continuous and is more than 24 hours in a week. NOTE Details of this procurement process is available at the eTendering Portal: https://etendering.partneragencies.org Attached to this notice is the eTendering Manual for bidders. Please refer to this manual for further instructions. |