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Request for Proposal-Provision of Adobe Experience Manager (AEM) Managed Services
Procurement Process :RFP - Request for proposal
Deadline :13-Aug-19
Posted on :10-Jul-19
Reference Number :57369
Link to Atlas Project :
00101857 - OIMT ICT Corporate Service 2017-2020
Documents :
Simplified Bidder Registeration Instruction
RFP Document
Returnable Bidding Form F - Financial Proposal Submission Form
Returnable Bidding Form G Price Schedule
Etendering User Guide for Bidders
Amendment 1 RFP Pre-Proposal Conference
Amendment 2 to the RFP:Extension of Deadline
Overview :

UNDP uses AEM as its single global technology platform for managing the public-facing internet websites. This platform is used to manage UNDP’s corporate website as well as the individual country, regional, and representation office websites. Currently the platform hosts 150+ sites and is used 24x7 across all time-zones around the world.

The platform is hosted at a third-party data center that provides 24x7 managed services including dedicated hosting, network, security, and data backup for the platform. The platform consists of production, disaster recovery, staging, and development environments. In addition, the platform uses version control and a continuous integration server for code deployments and uses various performance and monitoring tools to monitor the performance and health of the platform.

The AEM system is currently managed on an application support level by an outside service provider since October 2013. That service provider works alongside with UNDP personnel in the management and availability of the platform from application layer and operating system level stand-points. The hardware and network layers are managed by another outside service provider and the relationship with the provider is managed by UNDP personnel. The development and end user support are handled in-house at UNDP.

The UNDP Head Office in New York is seeking Adobe Experience Manager (AEM) Managed Services for a period of year with a possibility of extension up to two years subject to satisfactory performance and business need.

Proposals must be received through the UNDP eTendering using this link ( no later than 4 pm ET 13 August 2019

Companies that are not registered in the e-tendering portal are requested to follow the Instructions on eTendering attached to this advert. Bidders should refer to Business Unit: UNDP1 and Event ID: CPUP19-011  

Any request for clarification must be sent by email to

Interested bidders are encouraged to regularly check  etendering  for  additional information with regards to this RFP.

The UNDP Central Procurement Unit will respond by email and will post the written copies of the response on the UNDP Procurement website including an explanation of the query without identifying the source of inquiry.