| Overview : This initiative forms part of a broader national agenda supported by UNDP to strengthen institutional capacities to collect, manage, analyse, package and utilize data to improve planning, monitoring, evaluation and decision-making. The Ministry of Presidential Affairs, Governance and Public Administration has developed a Community Based Monitoring System (CBM) for improving service delivery. The system was developed to: - Assess the delivery and availability of selected government services to citizens;
- Generate information that facilitates evidence based planning and timely responses to service delivery challenges;
- Facilitate the participation of the public in the evaluation of government services; and
- Improve the effectiveness of government interventions in addressing service delivery challenges.
The CBM approach utilizes scorecards for assessing services provided by each ministry, which are administered at village level and compiled to produce a district report by the District Development Committee. Ten (10) ministries have been assessed, based on the priority areas of the stakeholders. To enable a more effective management of the data, a maximum of four services per ministry is assessed. The survey is carried out in all ten districts (Southern District; South East District; Kweneng District; Kgatleng District; Kgalagadi District; Ghanzi District; North West District; North East District and Central District) of Botswana. In the last survey in 2017, 66% of villages in Botswana participated in this assessment. The 21 services assessed were: - Refuse collection;
- Maintenance of internal roads;
- Supply of food commodities to primary schools and clinics;
- Disbursement of YDF;
- Payment of prize money for constituency tournament;
- Provision of poverty eradication services in MoA (small stock programme only);
- Electricity Connectivity Services;
- Women Economic Empowerment programme;
- Drug availability (High Blood Pressure, ARV’s, TB and Diabetes drugs only);
- Availability of supplementary feeding;
- Availability of Health Care Services;
- Availability of textbooks and stationary;
- Provision of food commodities;
- Water connections;
- Provision of potable water;
- Land allocation;
- Provision of SHHA services (Home improvement);
- Provision of SHHA services (Turnkey)
- BTV coverage;
- Radio Botswana coverage; and Botswana Daily News distribution.
During the execution of the 2017 survey, a number of challenges were encountered, that prompted GICO, with assistance from UNDP, to engage a consultant to review the CBM programme. The evaluation report made a number of recommendations and the specific recommendations this consultancy will contribute towards are: - Capacitate all stakeholders in CBM; and
- Facilitate consistency in the execution of the programme in all districts.
In order to implement these recommendations, the Ministry now seeks the services of a consultant to develop and test Community Based Monitoring Instructions and Training Manuals. | 
