| Overview : Terms of Reference TERMS OF REFERENCE FOR PROVISION OF AMBULANCE SERVICES TO THE UN IN UGANDA 1. SCOPE OF WORK Obligations of the Ambulance Service Provider i). The Ambulance Service provider will provide the following services to the UN Agencies, UN Staff members and their eligible dependents when contacted by the UN Clinic or Administrator of any UN Agency. a. | Road Ambulance | services within Kampala. | b. | Road Ambulance | services from upcountry locations to Kampala. |
c. Road Ambulance services during UN functions/events e.g., Conferences, sports, High level visiting UN personnel or delegations. d. Arrange/provide air Ambulance evacuations with reputable firms from Upcountry to Kampala. e. Arrange/ provide air Ambulance evacuations from Kampala to destinations outside the Country (Nairobi, or Johannesburg). ii). The Ambulance service provider should guarantee operational agreements with reliable Air or Road Ambulance service providers for the period of the LTA. iii). The Ambulance service provider should ensure that the Ambulance crew is experienced and professional. iv). The Ambulance service provider should ensure timely and efficient response when contacted. v). The Ambulance service provider will issue a price list for their services once annually. Obligations of the UN a. The UN Physician/Nurse on duty will liaise directly with the Ambulance service providers to request Emergency Ambulance services. b. The UN Physician on duty will be the official contact person on behalf of all UN Agencies in the Administration of the Ambulance LTA. c. The UN Agencies for which Ambulance services are provided will ensure that the bills accruing from the service are paid not later than 2 months from the provision of the services. d. The UN Agencies will help recover costs incurred by individual staff members or their eligible dependents for whom Ambulance services have been provided not later than 2 months. e. The UN will ensure security escorts where necessary. f. The UN is at Liberty to utilize other Ambulance service providers and does not warrant the volume of work to be rendered to the service providers. | 
