| Overview : UNDP Vietnam is seeking for a National Consultant to methodological advice for a survey on citizen satisfaction with public services to inform the realization of Livable HCMC vision In November 2015, the Resolution of the 10th Party Congress of Ho Chi Minh City has reviewed the implementation of the City's tasks for 2010-2015 and provided new directions for development of the City in the period 2016-2020. The new focus was placed on building Ho Chi Minh City into a "Good living quality, civilized, modern and caring" city (“Livable City”). This strategic direction aims to achieve the goals of improving people's living standards, both matertially and spiritually/culturaly, with sufficient income, good service in health, education, transportation, social protection and security. This orientation also focuses on tackling serious traffic congestion and accidents, floods, environmental degradation and pollution. In particular, "caring city" is a new concept, emphasizing the strengthening of civic responsibility, social capital and social participation. Bulding on the 2017-2018 cooperation between UNDP and HCMC in development of the set of “livable city” targets/indicators, several susrveys have been conducted to collect information on satisfaction of citizens and organizations with the servcies of administrative agencies in HCMC, such as HCMC fatherland Front’s survey on on satisfaction of citizens and organizations with the servcies of department of planning and investment, and construction in 2018 and HIDS’ 2018 survey on “measuring the citizens’ and organizations’ satisfaction with the servcies of state administrative agencies in HCMC”. To support HCMC Institute for Develipment Studies (HIDS) in learning from the past surveys and implementing the Plan “measuring the citizens’ and organizations’ satisfaction with the state administrative and public service providing agencies in health and education in HCMC 2018-2020 period”, this TOR is made for procurement of individual consultancy service in providing methodological advice for a survey on citizen satisfaction with public services to inform the realization of Livable HCMC vision. Procurement Notice with enclosed TOR and evaluation criteria are in the attached files. Interested offerors are invited to submit CVs, financial proposals and other information following guidance in the Procurement Notice to: Procurement Unit
UNDP Viet Nam
304 Kim Ma, Ha Noi, Viet Nam
Tel: (+84 24) 38500100
Direct: (+84 24) 38500195
Email: luu.thi.trang@undp.org
with notification by email (without attachment) to: procurement.vn@undp.org that the bidder has
submitted proposal.
UNDP will not be responsible for the missing of proposal if the bidder does not send notification
email to above address.
Deadline for submission: 23.59, 09 December 2019 (Hanoi time) |
