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["Reference/Clause","Page #","Query","Clarification"]
["C-15.1",8,"Relacom Services Private Limited is managing projects in HR Outsourcing domain as well in ITC ( installation, testing and commissioning) and usually we establish in-house NOC for the projects. Would it be fine to fulfil the required expertise.","No, We want the services at ECP premises."]
["Section-3 QR&DV Software",30,"The Query Response & Data Verification software that is to be supplied; can it be cloud based or we need to set up data centers for that?","It is upto the firm, It should be web-based and accessible to the relevant people (PEC Offices and ECP/ UNDP Offices)"]
["Section-3 Technical Infrastructure",33,"If the laptops for the Call-Center resources are to be provided by the client then reason to supply the LAN & Soundcard with each workstation?","The LAN will be established by the firm as we are only supplying the laptops with the sound cards installed."]
["Technical Proposal Evaluation Form-2",26,"PIP?"]
["Section-3 Telephone Exchange HelpDesk Requirement","29-30","PRI’s of which capacity is to be obtained to fulfill the call traffic handling?","Around 2000 users nation wide which will be calling from 849 locations, there should be one UAN number, so firm need to decide in it."]
["C-15.2 ",24,"If the project is expected to commence on 1st of June does that mean provision of call center resources to be on board from 1st of June?","Yes, it could be need base as defined in RFP."]
["Section-3 Key Deliverables",35,"Key Deliverables mentioned in RFP documents includes the results data to be managed, compiled and the report generated in the QR-DV software to be communicated. Please elaborate if this is included in the scope of work of the Help Desk? \n","ECP and UNDP staff will compile the reports and share with the helpdesk. Helpdesk will further communicate with field offices for any missing or incorrect data."]
["Price/Cost",29,"Payment terms related to deliverables in six(6) equal installaments. Whereas deliverables are again not relvent to helpdesk. Please review page 35 points 3 to 6 . All these relvent to helpdesk ? Please guide ","The deliverables are related in a way that REPORTS or RECORDS of activities will have to be submitted by the contractor before UNDP can pay them in tranches. Therefor the financial proposal will have to be prepared indicating payment in %s."]
["Trainnig",null,"Please confirm who will manage this firm or UN. If frim have to manage then where to add the price in the BOQ","The training arrangements will be done by the Firm, ECP or UNDP will provide the trainers for the training."]
["Billing process for landlines in ECP offices.",null,"Please define about monthly landlines/phones billing/claim process","The landlines will be installed by the firm and will be paid by the firm."]