| Overview : UNDP’s Accelerator Lab is working with a diverse set of stakeholders to understand and find solutions for the
challenge of unmanaged waste in Lilongwe. Only 12% of waste is collected in the four major cities, which leaves
about 300,000 metric tonnes of solid waste uncollected each year. Much of this uncollected waste is disposed of
indiscriminately in open spaces, waterways and along roadsides. The most common methods of disposal at household
level are burning, dumping in open space and burying.
Following a series of workshops and consultations with various stakeholders, a set of mobile-based applications and
services, which include a hotline service for waste management, was identified as a potential solution for this
challenge.
Lilongwe City Council has recently implemented a toll-free call centre to provide general information about the
council. The call centre is part of an on-going rebranding process of the council's public relations unit and is currently
being operated by temporary staff.
The staff have not undergone training in handling of waste management issues, and the call centre lacks digital
infrastructure for real time information management and service monitoring
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