| Introduction : The Common Back Office (the “CBO”) of United Nations Green One UN House GOUNH at 304 Kim Ma, Ha Noi, Vietnam is providing daily service desk services for all users in UN Viet Nam office. UN Viet Nam would like to outsource the service desk service. The Service Desk service company will provide on-site engineers for daily service desk services for around 450 staff at GOUNH compound. The working time is 8 hours/ day starting from 7:30 am until 6:30 pm dividing by shifts, 5 days a week from Monday to Friday. The working day will be the UN Viet Nam working days. A pre-proposal conference followed by a site visit will be held at 10.00 am, Thursday 07 March 2024. Participation by Bidders in this pre-proposal conference is strongly recommended. This specific tender is managed via the new supplier portal system of UNDP. Offers must be submitted directly in the system following this link: http://supplier.quantum.partneragencies.org/ using the profile you may have in the portal. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders. YOU ARE ADVISED TO CONTACT UNDP FOCAL POINT (luu.ngoc.diep@undp.org) TO CHECK IF YOU ARE HAVING A PROFILE IN THE SYSTEM. Any request for clarification of solicitation documents must be sent directly in the system through message functionality. ATTENTION: PROPOSALS (OR ANY PART OF IT) SHALL NOT BE SUBMITTED IN THIS MESSAGING MANNER. Please follow this important guidance for the “Supplier name”: For both company and individual, please insert exact your bank account name (name as it appears on bank account). This name should be the same as the information provided in the bank proof. Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration or contact UNDP focal point to check if you have a profile yet. Should you be interested in submitting a proposal, please log in to the online portal and search for this specific tender using search filters and subscribe to this tender following the instructions in the system user guide. Should you require further clarifications, kindly communicate through the system. Please prepare your proposal in accordance with the requirements and procedure as set out in this RFP and submit it by the deadline for submission of proposals set out in the system. Women-owned companies are encouraged to bid. Preference will be given to equally technically qualified women-owned companies. If you need support with the online system, you can contact: Ms. Luu Ngoc Diep, Procurement Unit, UNDP Vietnam. Tel: +84 24 38500200; Email: luu.ngoc.diep@undp.org | 
