| Overview : The Office of Information Systems and Technology (OIST) supports UNDP by delivering Information Communication Technology (ICT) solutions and providing technical support for a variety of platforms and software solutions. Within OIST is the Management Support Center (MSC) unit, also known as the Atlas Helpdesk that has the basic mandate of providing a single point of contact to manage end user support, service requests and incidents related to the organization’s Enterprise Resource Planning (Oracle PeopleSoft Financials) system and Content Management systems (SharePoint and CQ5.3), among others.
The unit is currently operating on a 10-staff capacity providing support to UNDP country offices in the Asia Pacific, Europe, Middle East, Africa, North and South America time zones. In addition, it provides extended support to various units within OIST; and, to various offices and work streams within the Bureau of Management (BOM) and UNDP partner agencies across the globe. In order to meet increasing end user requirements, MSC is seeking to retain the services of a Global Service Desk/iHelp Support for an initial period of six months. The successful candidate will join the unit in Tier 1 support processing cases, basic troubleshooting, providing resolutions to common issues and building a database of solutions. Interested bidders are requested to submit their application using the follow link: https://jobs.undp.org/cj_view_job.cfm?cur_job_id=54982 | 
