| Overview : The United Nations Development Program Global Shared Service Centre (GSSC) officially commenced its operations at Cyberjaya, Malaysia, in January 2012. The GSSC serves over 170 Country Offices, Regional Bureaus and Headquarters in support of the adoption of the International Public Sector Accounting Standards (IPSAS) namely in in the areas of asset management, expense management and revenue recognition. Operated by approximately 70 locally recruited staff (majority of whom are certified accountants), as well as 12 international staff, the GSSC provides business process standardization, timely and effective transactions and value added customer services which reduces the burden of IPSAS in the Country Offices. The GSSC executes financial transactions for its customers while balancing efficiency and customer service to add value through reducing the burden of IPSAS and providing improved effectiveness to Country Offices and Headquarters. The key success factors of the GSSC are accuracy, consistency and responsiveness. Customer satisfaction is a key tenet for the GSSC service-delivery strategy and as such the center must continue to be customer focused and provide a high level of service to country offices. Currently the GSSC is undergoing an expansion plan that will provide further back office support to the Country Offices and Headquarters in the areas of finance, human resources, procurement and administration processes. This decision to expand the services offered by GSSC will mean an enlargement of its size and scale, an expansion and development of its organizational structure and the introduction of new processes, functions and responsibilities. Given the forthcoming expansion plans, the GSSC is looking for a professional service provider to provide a wide range of ICT managed services support and other IT related administrative tasks to continue the provision of service excellence to its customers. If interested, please download the RFP documents. For clarification question, please email to procurement.my@undp.org by 21 August 2015 and state the reference number: MyRFP_2015_006. For submission, you may courier/hand deliver/electronic submit via procurement.my@undp.org by 28 August 2015 (Malaysia local time) | 
