| Overview : Technical Requirements/Specifications ; IT Support Personnel for Rangamati Office; January – June 2017 Support personnel: 1 (one) Duration: 06 months (starting from 1st January to 30th June 2017) Key Functions: 1. Ensure all the ICT equipment are properly in use. 2. Protect all the PCs from computer Spy Wares and Viruses. 3. Ensure telecommunications support (PABX, Mobile, and Satellite phones) to CHTDF offices. 4. Facilitate effective Internet connectivity to CHTDF Offices. 5. Suggest to procure best and useful ICT equipment in line with UNDP policy. 6. Effective functioning of hardware and software packages of UNDP CHTDF. Responsibilities: 1. Shall be responsible for management, maintenance and administration of all the IT equipment. 2. Provide technical support and backstopping to the CHTDF District offices. 3. Support to users mail maintenance by MS Outlook. 4. Responsibility of LAN administration, trouble-shooting and routine maintenance of ICT resources. 5. Take preventive measures against computer viruses, increase awareness among users about viruses and assist them in taking virus protection measures. 6. Manage and Maintenance of DNS, DHCP, NAT, Mikrotik server. 7. Support to new rental offices for installing LAN and PABX system 8. Responsible to manage and maintenance of Land Telephone, PABX and Satellites Phones. 9. Initiate to process bill of Satellite phones, Mobile phones, Land Telephones, Electricity and electrical appliances. 10. Maintenance and servicing of Desktop computer, Laptop, UPS, Digital sender, Digital Camera, Satellite phones, Fax machine, printers, Scanner , Stabilizer , network equipment and Photocopy Machine etc. 11. Keep updating with vendors regarding servicing of ICT equipment. 12. Provision of advice on and assistance in procurement of ICT equipment and ICT Consumables items. 13. Facilitate dedicated internet connectivity in district offices. 14. Assist to Admin services coordinator for any other assignments. 15. Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment. Education: B. Sc. in Computer Science from a recognized university and CCNA and MCP certification is desirable. Experience: At least 3 Years relevant hands-on experience on managing large LAN with WAN connectivity. Knowledge of administering TCP/IP network devices, Antivirus System, Windows 2003/2008 Server, LINUX Server, Mikrotik Router, MS SQL Server and Experience with supporting users' PCs Operating system, email through, applications software, Router, Printer, photocopy machine, PABX system & Satellite phones etc. Language Requirements: Working knowledge of spoken & written in English & Bangla is essential. | 
