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Provision of internet service on Long Term Agreement (LTA) to UN Agencies
Procurement Process
ITB - Invitation to bid
Office
UNDP-ZMB - ZAMBIA
Deadline
14-Dec-22 @ 10:00 AM (New York time)
Published on
22-Nov-22 @ 12:00 AM (New York time)
Reference Number
UNDP-ZMB-00033
Contact
Procurement Office - procurement.zm@undp.org
Introduction
The United Nations (UN) in Zambia comprise of 22 agencies. Each UN Agency has deployed services and infrastructure, with its own governance, business processes and operating environment. With this status quo, each individual UN agency is unable to leverage on the efficiencies and effectiveness that a harmonized approach to ICT services offers across all UN Agencies in Zambia. Internet Connectivity is one of the ICT services that the UN agencies have invested in, needing to be maintained and maximized. To achieve this, the UN Agencies have decided to establish common ICT services and Infrastructure as shared resources and services to maximize the potential benefits from economies of scale. Further, it is a common understanding that a collaboration on Internet bandwidth among UN agencies would lead to achievement of cost efficiencies.
Physical Location
The United Nations (UN) in Zambia are located in different areas of the City of Lusaka. The majority of the UN Agencies are located at the UN House, Plot 9350 Alick Nkhata, Longacres in Lusaka.
Purpose
The United Nations in Zambia is looking for an experienced local Internet Service Provider who will provide a full TCP IP high speed fibre optic on Common LTA involving participating UN agencies.
Objectives
The Terms of Reference aim to provide a framework for full TCP/IP Internet Service Provision for the
UN offices in Zambia. The Internet Connectivity service should be provided based on fixed monthly fee on a Combined Capacity requirement of a DEDICATED 300Mbps Downlink /300Mbps Uplink bandwidth on 1:1 contention. Connections should be preferably AERIAL fiber-optic; wireless solutions will not be accepted.
The service is expected to be highly stable and reliable. The successful provider must have 7x24x365 coverage for technical assistance and/or helpdesk facilities.
Period of the contract
Twenty-four (24) Months with expectation of renewal if satisfactory service is provided
Scope of works
The contractor is to provide the following requirements but not limited to;
Technical Requirements
• Internet service should be based on fixed monthly fee payment plan with no additional payment or limitation by traffic amount and time.
• Speed requirement: Symmetric DEDICATED 300Mbps Downlink /300Mbps Uplink bandwidth on 1:1 contention.
• Connection should be preferably fiber-optic AERIAL (to avoid downtime through cuts underground by digging); wireless solutions will not be accepted.
• Provider should provide Ethernet connection at each UN site as an entry point to their connectivity.
• No limitations on traffic/ports; bandwidth capacity should be ensured through direct IP connection; no mandatory proxy servers and firewalls
• Subnet of at least 15 static public IP addresses is required
• Provider to propose Service Level Agreement (SLA) to guarantee Service reliability. Overall uptime should not be less than 99%.
• Data confidentiality guarantee; Provider may not scan traffic (if this should be done for finding problems in the network a prior UN agreement must be obtained)
• SNMP read access to edge router (gateway) for UN internal monitoring system.
• Support Managed VPN Services
• ISP must be able to manage the Customer Premises Equipment (CPE) to be installed in the UN agency office Server Room
• Tier 1 or Tier 2 connectivity to the Internet backbone
• Service provider should offer a comprehensive traffic management, network monitoring and including access for UN to raw log files and network monitoring.
• Quality of Service (QoS); Worldwide reachability and Unlimited technical support
• Fiber optic connectivity from the ISP to the Internet backbone
• The successful provider must have 7x24x365 coverage for technical assistance and/or helpdesk facilities. Under the normal circumstances all problems should be resolved within maximum 24 hours after the notification from UN received. The provider is also responsible for contacting designated UN network /ICT specialist(s) for both scheduled and un-scheduled downtime.
• Free and unlimited technical support. Contact for service faults by telephone and email must be provided. An account manager/focal person should be specified
Additional Technical Requirements
• Offerors are required to provide SECONDARY optic fibre link as an alternate routing or fallback arrangement for continuity of service in place, should their primary link to the Internet backbone become non-operational. Both Primary and Secondary optic fibre links to remain active and used interchangeably as automatic fail-over mechanism when either one of them is faulty and should both provide the same capacity of 300Mbps with no service degradation on either of the links when in use.
• Pricing is based on the aggregate 300Mbps and not on individual UN Agencies’ bandwidth
allotments
• The selected provider to install and configure the dedicated bandwidth allotment at each UN Agency site /server room as provided in the Table
• The selected provider must provide a web interface facility for the UN to retrieve real time and historical information on network performance, utilization and usage analysis.
• UN may wish to visit the vendor's Network Operations Centre.
• Provide 30-day graceful exit with a 30days period of written notice, without penalties for the UN.
• Provide 38 Complimentary portable LTE 4G Modem links with monthly autorenewal 100GB data bundle
Please indicate whether you intend to submit a bid by creating a draft response without submitting directly in the system. This will enable the system to send notifications in case of amendments of the tender requirements. Should you require further clarifications, kindly communicate using the messaging functionality in the system. Offers must be submitted directly in the system following this link: http://supplier.quantum.partneragencies.org using the profile you may have in the portal. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders. Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration.