The United Nations (UN) in Zambia comprise of 22 agencies. Each UN Agency has deployed services and infrastructure, with its own governance, business processes and operating environment. With this status quo, each individual UN agency is unable to leverage on the efficiencies and effectiveness that a harmonized approach to ICT services offers across all UN Agencies in Zambia. Internet Connectivity is one of the ICT services that the UN agencies have invested in, needing to be maintained and maximized. To achieve this, the UN Agencies have decided to establish common ICT services and Infrastructure as shared resources and services to maximize the potential benefits from economies of scale. Further, it is a common understanding that a collaboration on Internet bandwidth among UN agencies would lead to achievement of cost efficiencies.
The United Nations (UN) in Zambia are located in different areas of the City of Lusaka. The majority of the UN Agencies are located at the UN House, Plot 9350 Alick Nkhata, Longacres in Lusaka.
The United Nations in Zambia is looking for an experienced local Internet Service Provider who will provide a full TCP IP high speed fibre optic on Common LTA involving participating UN agencies.
The Terms of Reference aim to provide a framework for full TCP/IP Internet Service Provision for the
UN offices in Zambia. The Internet Connectivity service should be provided based on fixed monthly fee on a Combined Capacity requirement of a DEDICATED 300Mbps Downlink /300Mbps Uplink bandwidth on 1:1 contention. Connections should be preferably AERIAL fiber-optic; wireless solutions will not be accepted.
The service is expected to be highly stable and reliable. The successful provider must have 7x24x365 coverage for technical assistance and/or helpdesk facilities.
Period of the contract
Twenty-four (24) Months with expectation of renewal if satisfactory service is provided
Scope of works
The contractor is to provide the following requirements but not limited to;
• Internet service should be based on fixed monthly fee payment plan with no additional payment or limitation by traffic amount and time.
• Speed requirement: Symmetric DEDICATED 300Mbps Downlink /300Mbps Uplink bandwidth on 1:1 contention.
• Connection should be preferably fiber-optic AERIAL (to avoid downtime through cuts underground by digging); wireless solutions will not be accepted.
• Provider should provide Ethernet connection at each UN site as an entry point to their connectivity.
• No limitations on traffic/ports; bandwidth capacity should be ensured through direct IP connection; no mandatory proxy servers and firewalls
• Subnet of at least 15 static public IP addresses is required
• Provider to propose Service Level Agreement (SLA) to guarantee Service reliability. Overall uptime should not be less than 99%.
• Data confidentiality guarantee; Provider may not scan traffic (if this should be done for finding problems in the network a prior UN agreement must be obtained)
• SNMP read access to edge router (gateway) for UN internal monitoring system.
• Support Managed VPN Services
• ISP must be able to manage the Customer Premises Equipment (CPE) to be installed in the UN agency office Server Room
• Tier 1 or Tier 2 connectivity to the Internet backbone
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