|Synopsis : Consistent with its mandate to prioritize the acquisition, adoption, innovation, and application of science and technology for development and its pursuit of competence, excellence, and service innovation as provided in both the Organic Law for the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) and the Revised Transition Plan 2019-2022 for the Bangsamoro Transition Authority, the Bangsamoro Government, through the Ministry of the Interior and Local Government (MILG), forged a partnership with UNDP that seeks to apply, where possible, the strategic framework and principles of the UNDP-supported Access to Information (a2i) program to the specific social, cultural and economic contexts of BARMM. |
Known as the flagship programme of the Digital Bangladesh agenda by the Government of Bangladesh, a2i was selected given similar starting challenges in Bangladesh and BARMM of connectivity and local governance in remote, rural locations; shared social and cultural context; and a2i’s recognized status as a leading global program that has dramatically improved citizens access to services and information and expanded unprecedented opportunities for community participation at the local level.
The LeAPS Program will build on the a2i experience towards the transformation in local governance in BARMM by significantly accelerating connectivity in communities and opening up governance by enabling citizens to capitalize on the benefits of connectivity, such as through improved access to services and information, community enterprise development, assisted rural e-commerce, and skills development. The LeAPS Project is a way to overcome the dependencies on archaic, paper-based and manual processes within and among the local government units (LGUs). This program will also maximize the use of MILG’s limited manpower and resources to deliver and monitor frontline services effectively and efficiently. The overarching outcome of the LeAPS Program is to ensure that “the most marginalized, vulnerable and at-risk people and groups benefit from inclusive and quality services and live in a supportive environment wherein their nutrition, food security, and health are ensured/protected”, its outputs are targeted as follows: a) strengthening of the MILG to provide people’s access to ICT and inclusive digital solutions; b) improvement of citizens ‘access to quality e-services reducing time and efforts of availing public services; c) LGUs are effectively and efficiently using disaggregated data for development and resilience planning, programming, budgeting and governance; and d) citizens are organized and capacitated to monitor delivery of services and optimal use of ICT equipment and digital solutions. The LeAPS Program will harness the transformative power of data, digitalization and people- centered governance to substantially improve the delivery of local public services, develop ICT capacity in civil servants and citizens and generate awareness, ease of use and, eventually, ownership of digital tools and processes, completing a journey towards digital transformation
Three (3) digital centers with interactive call centers have been installed and deployed in three separate locations – in 1) MILG-BARMM in Cotabato City, and 2) Butig and 3) Piagapo, both in Maguindanao del Sur. These digital centers will serve as business one-stop shops (BOSS), to provide the citizens with access to various e-services through the #DigitalBangsamoro portal.