RFP for Call Centre Services for 2023 Drought Phone Survey & Awareness via Text blasts. Location: Port Moresby, Papua New Guinea
Type of contract: Request for Proposals; Project: 2023 Drought Survey & Awareness
Starting Date: December 2023
Duration of Contract: 3 months (December 2023 to March 2024)
UNDP PNG intends to capture further rounds of data in addition to the baseline data established from the first round of phone survey on the observations and experiences of Papua New Guineans in relation to the approaching dry season and to monitor changes over time as the season progresses. This is to inform its own programming and other Aid agencies in the country concerned about the possible effects of El Nino. In addition, UNDP PNG intends to send out drought preparedness key messages to the survey respondents to mitigate the impacts of El Nino.
Scope of consultancy
The main tasks of the assignment consist of the following:
1. Establishment and staffing of call center
2. Use of Service Provider’s SME database
3. SMS blast to the database throughout drought hotspot locations
4. Collection of survey responses with all geolocations tagged to individual calls and simultaneously inputting responses into web-based Kobo form viewable on this link -- https://eu.kobotoolbox.org/#/forms/aPJfdYkUHcUfAB7WLY7cC4
Please be guided by the form attached hereto as Annex 1 - TOR, in preparing your Proposal. Proposals may be submitted on or before the deadline indicated in the system directly in the portal. It is your responsibility to ensure that your quotation is submitted before the deadline. Offers received after the submission deadline outside the online portal, for whatever reason, will not be considered for evaluation.
Please note that a Pre-Proposal Conference will be held virtually. Kindly refer below details:
Time and time zone: 1:30 PM PNG Local time
Date: 16th of November 2023
Venue: Join Zoom Meeting:
Meeting ID: 874 4348 0122
The focal point for the arrangement is:
Minutes of the pre-proposal conference will be disseminated directly in the system.