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RFP for the service of Call Centre for 2023 Drought Phone Survey & Text Blasts
Procurement Process :	RFP - Request for proposal
Office :	UNDP-PNG - PAPUA NEW GUINEA
Deadline :	01-Dec-23 @ 11:00 PM (New York time)
Published on :	10-Nov-23 @ 12:00 AM (New York time)
Development Area :	OTHER
Reference Number :	UNDP-PNG-00079,1
Contact :	Procurement Officer - procurement.pg@undp.org
This specific tender is managed via the new supplier portal system of UNDP Quantum. If you are interested in submitting a bid for this tender, you must subscribe following the instructions in the user guide. If you have not registered a profile with this system, you can do so by following the link for Supplier Registration. If you already have a supplier profile, please login to the Supplier Portal, then search for the negotiation using the reference number UNDP-PNG-00079,1, following the instructions in the user guide.
Introduction : RFP for Call Centre Services for 2023 Drought Phone Survey & Awareness via Text blasts. Location: Port Moresby, Papua New Guinea Type of contract: Request for Proposals; Project: 2023 Drought Survey & Awareness Starting Date: December 2023 Duration of Contract: 3 months (December 2023 to March 2024) UNDP PNG intends to capture further rounds of data in addition to the baseline data established from the first round of phone survey on the observations and experiences of Papua New Guineans in relation to the approaching dry season and to monitor changes over time as the season progresses. This is to inform its own programming and other Aid agencies in the country concerned about the possible effects of El Nino. In addition, UNDP PNG intends to send out drought preparedness key messages to the survey respondents to mitigate the impacts of El Nino. Scope of consultancy The main tasks of the assignment consist of the following: 1. Establishment and staffing of call center 2. Use of Service Provider’s SME database 3. SMS blast to the database throughout drought hotspot locations 4. Collection of survey responses with all geolocations tagged to individual calls and simultaneously inputting responses into web-based Kobo form viewable on this link -- https://eu.kobotoolbox.org/#/forms/aPJfdYkUHcUfAB7WLY7cC4 Please be guided by the form attached hereto as Annex 1 - TOR, in preparing your Proposal. Proposals may be submitted on or before the deadline indicated in the system directly in the portal. It is your responsibility to ensure that your quotation is submitted before the deadline. Offers received after the submission deadline outside the online portal, for whatever reason, will not be considered for evaluation. Kindly indicate whether you intend to submit a bid by creating a draft response without submitting directly in the system. This will enable the system to send notifications in case of amendments of the tender requirements. Should you require further clarifications, kindly communicate using the messaging functionality in the system. Offers must be submitted directly in the system following this link: http://supplier.quantum.partneragencies.org using the profile you may have in the portal. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders. Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration. Search for the specific tender using search filters and subscribe to the tender in order to get notifications in case of amendments of the tender document. If you need support with the online system, you can contact the contact details of this tender as indicated in the solicitation document. Please note that a Pre-Proposal Conference will be held virtually. Kindly refer below details: Time and time zone: 1:30 PM PNG Local time Date: 16^th of November 2023 Venue: Join Zoom Meeting: https://undp.zoom.us/j/87443480122?from=addon Meeting ID: 874 4348 0122 The focal point for the arrangement is: E-mail: procurement.pg@undp.org Minutes of the pre-proposal conference will be disseminated directly in the system. Procurement Unit UNDP Papua New Guinea
Amendment : Pre-Bid Meeting Minutes uploaded.
Documents : Negotiation Document(s) (Before Accessing other negotiations Document(s), please click on this link)