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RFP for the service of Call Centre for 2023 Drought Phone Survey & Text Blasts
Procurement Process
RFP - Request for proposal
Office
UNDP-PNG - PAPUA NEW GUINEA
Deadline
01-Dec-23 @ 11:00 PM (New York time)
Published on
10-Nov-23 @ 12:00 AM (New York time)
Reference Number
UNDP-PNG-00079,1
Contact
Procurement Officer - procurement.pg@undp.org
Introduction
RFP for Call Centre Services for 2023 Drought Phone Survey & Awareness via Text blasts. Location: Port Moresby, Papua New Guinea
Type of contract: Request for Proposals; Project: 2023 Drought Survey & Awareness
Starting Date: December 2023
Duration of Contract: 3 months (December 2023 to March 2024)
UNDP PNG intends to capture further rounds of data in addition to the baseline data established from the first round of phone survey on the observations and experiences of Papua New Guineans in relation to the approaching dry season and to monitor changes over time as the season progresses. This is to inform its own programming and other Aid agencies in the country concerned about the possible effects of El Nino. In addition, UNDP PNG intends to send out drought preparedness key messages to the survey respondents to mitigate the impacts of El Nino.
Scope of consultancy
The main tasks of the assignment consist of the following:
1. Establishment and staffing of call center
2. Use of Service Provider’s SME database
3. SMS blast to the database throughout drought hotspot locations
4. Collection of survey responses with all geolocations tagged to individual calls and simultaneously inputting responses into web-based Kobo form viewable on this link -- https://eu.kobotoolbox.org/#/forms/aPJfdYkUHcUfAB7WLY7cC4
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Please note that a Pre-Proposal Conference will be held virtually. Kindly refer below details:
Time and time zone: 1:30 PM PNG Local time
Date: 16th of November 2023
Venue: Join Zoom Meeting:
https://undp.zoom.us/j/87443480122?from=addon
Meeting ID: 874 4348 0122
The focal point for the arrangement is:
E-mail: procurement.pg@undp.org
Minutes of the pre-proposal conference will be disseminated directly in the system.
Procurement Unit
UNDP Papua New Guinea
Amendment
Pre-Bid Meeting Minutes uploaded.Documents :
Negotiation Document(s) (Before Accessing other negotiations Document(s), please click on this link)| Sustainable Procurement Indicators : | Environmental - Protection of the environment, biodiversity and restoration of natural habitats | |