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RFP/SDG/2405/23 Facilitate a Business Process Re-engineering Exercise
Procurement Process :RFP - Request for proposal
Deadline :19-Jun-24 @ 04:30 AM (New York time)
Published on :30-May-24 @ 12:00 AM (New York time)
Development Area :OTHER  OTHER
Reference Number :UNDP-LKA-00310
Contact :Procurement Unit -

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Introduction :

Business Process Re-engineering exercise for the Ministry of Public Administration, Home Affairs, Provincial Councils, and Local Government  in Sri Lanka.

Digital solutions and platforms have become indispensable tools for modernizing government processes, streamlining operations, and enhancing citizen engagement. In today's fast-paced world, where technology pervades every aspect of society, governments must adapt to meet the expectations of their constituents. Digital solutions offer numerous benefits that improve efficiency, transparency, and accessibility across various government functions.

One of the primary advantages of digital solutions is the automation of routine tasks, which reduces administrative burden and minimizes the potential for errors. By digitizing processes such as paperwork submission, permit applications, and record-keeping, governments can save time and resources while ensuring greater accuracy and consistency in data management. This automation also enables real-time monitoring and analysis, allowing policymakers to make more informed decisions based on up-to-date information.

Furthermore, digital platforms facilitate greater transparency and accountability in government operations. Through online portals and databases, citizens can access a wealth of information regarding public services, budgets, and policy decisions. This transparency fosters trust between government institutions and the public, as citizens can easily monitor how their tax dollars are being allocated and hold officials accountable for their actions


Ministry of Public Administration, Home Affairs, Provincial Councils and Local Government has begun a comprehensive digital transformation strategy for the Ministry. The strategy aims to digitalize its various services provided to the public sector, including developing an e-Human Resources Management System (e-HRMS). As such, one of the initial processes of this initiative will be to conduct a Business Process Re-engineering (BPR) exercise to understand the current processes and reduce any duplication and/or redundancies when developing the new e-HRMS.

 The Service Provider will be tasked with designing and carrying out the BPR exercise within the Ministry of Public Administration, Home Affairs, Provincial Councils, and Local Government, on behalf of UNDP Sri Lanka.


This assignment consists of four main outputs:


·         Provide an inception report detailing their work-plan including tasks and timelines.

·         Map all relevant existing processes within the Ministry of Public Administration, Home Affairs, Provincial Councils, and Local Government that fall within the scope of the assignment.

·         Identify any gaps, duplication or redundancies within the existing system and devise solutions to address these.

·         Re-design a new, streamlined efficient and user centric process for the Ministry of Public Administration, Home Affairs, Provincial Councils, and Local Government

  •     Please refer to the TOR for details.

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UNDP Sri Lanka

Procurement Unit

Documents :
Negotiation Document(s) (Before Accessing other negotiations Document(s), please click on this link)