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Request for Proposal-Designing and scaling Chatbot for Promoting E-governance
Procurement Process
RFP - Request for proposal
Office
UNDP-NPL - NEPAL
Deadline
29-Aug-24 @ 07:15 AM (New York time)
Published on
14-Aug-24 @ 12:00 AM (New York time)
Reference Number
UNDP-NPL-00335
Contact
Nepal Procurement - query.procurement.np@undp.org
Introduction
Scope of Tender: Designing and scaling Chatbot for Promoting E-governance and Better Government Service Delivery in Nepal
This request for proposal is published as part of Strengthening E-Governance for Inclusive and Accountable Society initiation plan to invite application from interested companies/firms with strong research and chatbot development team to develop and integrate chatbots in digital systems of the selected local governments of Nepal. The project will have two components. First, the project will scale-deep by developing better version of chatbot system while also working on including additional comprehensive information about the services provided by LGs. The system should also include additional features like options to receive response in English, grievance handling, form fill up and website link integration system. Secondly, the project should also ensure scale-up of the chatbot system in additional local governments of Nepal (including in Lalitpur, Butwal, Dhangadi, and other adjacent LGs with digital citizen charter readily available). The final local governments for integration of the system shall be decided in consultation with UNDP Nepal. The major criteria for selection will be availability of digital version of citizen charter and the willingness to fund the chatbot system post project completion. In total 7 or 8 LGs will be selected for scale-up as suitable.
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[UNDP OFFICE Nepal
PROCUREMENT UNIT]