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Introduction

Scope of Work

The capacity assessment undertaken, and capacity development plans developed adopted UNDP’s definition of capacity UNDP. The approach to be proposed by the prospective Service Provider is expected to be guided by UNDP’s Capacity Development Framework. According to UNDP, capacity development is defined as the process through which individuals, organizations and societies obtain, strengthen, and maintain the capabilities to set and achieve their own development objectives over time.

 

This definition reflects the viewpoint that capacity resides within the following three levels:

•           The enabling environment describes the broader system within which individuals and organizations function and one that facilitates or hampers their existence and performance. This level of capacity is central to the understanding of capacity issues, as it determines the ‘rules of the game’ for interaction between and among organizations. Capacities at the level of the enabling environment include policies, legislation, gender power relations and social norms, all of which govern the mandates, priorities, modes of operation across different parts of society.

•           The organizational level of capacity comprises the internal policies, arrangements, procedures, and frameworks that allow an organization to operate and deliver on its mandate, and that enables the coming together of individual capacities to work together and achieve goals. If these exist, are well-resourced and well-aligned, the capability of an organization to perform will be greater than that of the sum of its parts.

•           The individual level, at which capacity refers to the skills, experience and knowledge that are vested in people. Some of these are acquired through formal training and education, others through learning by doing and experience.

As this call focuses on the individual level capacity development, Basic ICT Skills for Office Operations covers the following key areas:

·      Basic knowledge of computer hardware

·      Familiarity with office productivity software – word processing, spreadsheet, and presentation program

·      Proficiency in internet and email communication

·      Indicative duration: ~40hours-80hours

 

The Service Provide is expected to:

•           Develop a training strategy, training plan, and tailored training manual in Basic ICT Operations considering the capacity needs assessments, capacity development plans existing master curriculum from the Ministry of Public Service and Human Resources Development.

•           In coordination with UNDP, roll-out and conduct capacity development training to key officers and civil servants in the six (6) institutions supported  by the YEDCB- Ministry of Youth and Sports (MoYS); Ministry of Finance and Planning (MoFP); Ministry of Labour (MoL); Ministry of Trade and Industry (MoTI); Ministry of Public Service and Human Resources Development (MoPSHRD); and the Economic cluster under the Office of the Vice Presidency to enhance the skills of civil servants and improve their service delivery quality.

•           Conduct a pre- and post- training evaluation of service delivery quality status of the six target institutions to assess service quality including service utilization and uptake; service delivery standards; accessibility including timeliness and reliability; efficiency or value for money; management and administration; and gender responsiveness and sensitivity.

Documents :

Negotiation Document(s) (Before Accessing other negotiations Document(s), please click on this link)