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Action Research to Enhance Citizens-Users’ Experience with E-Services in 2025
Procurement Process
RFP - Request for proposal
Office
UNDP-VNM - VIET NAM
Deadline
19-Feb-25 @ 11:00 PM (New York time)
Published on
06-Feb-25 @ 12:00 AM (New York time)
Reference Number
UNDP-VNM-01256,1
Contact
Procurement Unit - procurement.vn@undp.org
Introduction
Description: Action Research to Enhance Citizens-Users’ Experience with E-Services in 2025Duration: From 1 March to 30 August 2025
Overall objective: To enhance user experience with e-service portals at provincial level so that no one is left behind in Viet Nam’s government digital transformation efforts towards 2025, with a vision towards 2030
Specific objectives:
(1) A thorough review of user experience with accessibility and utility of available electronic public administrative services (or e-service portals) being provided at the central level from the National E-Service Portal and at the local level through 63 Provincial E-Service Portals in Viet Nam, with a focus on users as ordinary citizens and users with difficulties in using e-services such as persons with disabilities, ethnic minorities, the elderly and persons with low educational levels; and,
(2) Evidence-based policy and practical recommendations for central and local government agencies on relevant courses of actions on how to improve user experience on the central and provincial e-service portals, with a concrete roadmap for developing a model user-first e-service portal included in the recommendations.
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UNDP Vietnam
PROCUREMENT UNIT