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Development of online application system with digital payment for CRIM Departmen
Procurement Process
RFP - Request for proposal
Office
UNCDF - VANUATU
Deadline
16-Jun-25 @ 08:04 AM (New York time)
Published on
29-May-25 @ 12:00 AM (New York time)
Reference Number
UNCDF-00371
Contact
UNCDF Procurement - raza.qamar@uncdf.org
Introduction
Vanuatu's unique geography, with over 83 islands stretched across 1300 kilometers, presents significant challenges in providing efficient and accessible services. The travel required across the islands significantly hinders access to services for the majority of ni-Vanuatu who live in rural areas (74%). In order to complete simple G2C (Government to Citizen) tasks such as drivers' licenses, bill payments or business registration, citizens have to travel at high cost to urban centers to transact. The Department of Civil Registries and Identity Management (CRIM) within the Ministry of Internal Affairs is rolling out a National ID system that leverages National ID as a unique identifier. The National ID acts as an identifier that can be used across all government platforms and allows the individual access to government services.
In many cases, the first time a National ID is allocated to an individual is when their birth is registered along with a birth certificate. It is mandated in the Civil Registries and Information Management (CRIM) Act that all births in Vanuatu must be registered. Vanuatu has a population growth rate of 2.38%, which indicates that approximately 7800 babies are born in Vanuatu each year and in need of birth registration. At the same time CRIM offers other services like marriage certificate, divorce certificate, death certificate and correction or updating of all the national documents provided by CRIM.
Availing all the services from CRIM is a manual process that involves the citizen going to one of the CRIM offices, making cash payment and submitting paper documents. In many cases the citizens need to cross the ocean to go to a CRIM office and during cyclone season these journeys could be perilous. For the unique geographical challenges of availing such services are not only time-consuming but also very expensive. UNCDF is supporting CRIM to modernize and digitize the services offered to the citizens.
Below is a detailed breakdown of the objectives and task:
The specific objectives of this project are
1. Establish an online portal for receiving applications from the citizens to avail CRIM Department’s services.
2. Integrate digital payment solutions available in Vanuatu through mobile wallets and other means (if applicable) to the portal.
The RFP seeks proposals from qualifying firms to achieve these objectives Vanuatu.
These activities will result in the following outputs
1. A fully operational CRIM website where online service request could be accepted and payments could be made digitially.
2. Reporting mechanism on digital payment and service uptake status.
3. Training of the trainers – CRIM Officials.
4. Development of user manuals.
5. Support for public launch.
UNCDF Procurement Unit