Consultancy Firm to Develop a Digitized Complaints Handling & Case Management

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Introduction

RFP-021/25 - Consultancy Firm to Develop a Digitized Complaints Handling and Case Management System Linked to a Referral Partnership Platform

The overall objective is to develop and deploy a robust, secure, and user-friendly digital system for HRCSL that enhances complaint handling and inter-agency referrals. Specific objectives include: 

The specific objectives are:

·To assess existing complaints handling, documentation, and referral mechanisms within HRCSL and its key stakeholders; 

• To design a digitised complaints management system tailored to the needs of HRCSL; 

• To develop a referral partnership platform that facilitates real-time case sharing, updates, and feedback among HRCSL, Police, Legal Aid Board, Ministry of Social Welfare, and other relevant bodies; 

• To train key users on the system's functionality and provide ongoing technical support; 

• To ensure the system complies with data protection and human rights standards.

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UNDP Sierra Leone
Procurement Team 

Documents :

Negotiation Document(s) (Before Accessing other negotiations Document(s), please click on this link)