This specific tender is managed via the new supplier portal system of UNDP Quantum. If you are interested in submitting a bid for this tender, you must subscribe following the instructions in the user guide. If you have not registered a profile with this system, you can do so by following the link for Supplier Registration.

If you already have a supplier profile, please access the negotiation using quicklink or please login to the Supplier Portal, then search for the negotiation using the reference number UNDP-VNM-01785, following the instructions in the user guide.

Introduction

UNDP Viet Nam is looking for 01 qualified consultancy firm/institute/organization for a Rapid Assessment of Public Service Delivery in the New Two-Tier Local Government System in Viet Nam.

Modern national governance and public administration reforms have constituted a fundamental element of state functioning in Viet Nam since 2021, specifically aiming to enhance the quality of human development across multiple sectors. Effective governance and responsive public services necessitate active citizen participation in the refinement of formal political, social, economic, and environmental institutions, alongside equitable public service delivery for all citizens, regardless of demographic background. Việt Nam's reform agenda is notably comprehensive, encompassing every function of the state apparatus: policymaking, policy implementation, and policy monitoring. The success of these reforms hinges on their capacity to be inclusive, responsive, and accountable to the entire populace, especially those groups often marginalized during Viet Nam’s process of socio-economic development to date.

To continue with its mandate of supporting evidence-based policymaking in Viet Nam, particularly in preparation for the upcoming government term (mid-2026 to mid-2031), the United Nations Development Programme (UNDP) in Viet Nam, at the request of national and provincial government agencies, is seeking a qualified national research institution. This institution will be contracted to conduct a sociological study entitled “Rapid Assessment of Public Service Delivery in the New Two-Tier Local Government System in Viet Nam”.

- Main objective:

·       To assess the early performance of provincial and commune local governments in delivering public services to citizens after the 1^st of July 2025 administrative merger in Viet Nam from the perspective of both users and suppliers to identify any early gaps and challenges; and,

·       To generate data-driven recommendations for policymakers to enhance the implementation and effectiveness of the new governance structure and to improve public service delivery on the principle of leaving no-one behind from 2026 and beyond.

- Specific Objectives

·       To conduct a computer/phone-based quantitative survey to assess how citizens from the age of 18 years are able to access public services (including public administrative services, healthcare, education, basic infrastructure, and other essential public services) under the new two-tier local government system in 34 provinces;

·       To conduct in-depth qualitative interviews with public officials and civil servants in selected communes of two provinces to understand what they have encountered in delivering essential and basic public services within their respective mandates and authorities since 1 July 2025.

·       To produce a comprehensive evidence-based research report covering key sections of (i) literature review of country contexts; (ii) research methodology and data-collection processes, (iii) analysis of collected quantitative and qualitative data and information, and (v) recommendations for decision-making and policy implementation to improve local governments’ performance in public service delivery to citizens in the new context.

·       To validate and disseminate the research findings at consultative and dissemination workshops.

When preparing your offer, please be guided by the RFP Instructions and Data. Proposals may be submitted on or before the deadline indicated in the system directly in the portal.  It is your responsibility to ensure that your quotation is submitted before the deadline. Offers received after the submission deadline outside the online portal, for whatever reason, will not be considered for evaluation. Should you require further clarifications, kindly communicate using the messaging functionality in the system.

Please indicate whether you intend to submit a bid by creating a draft response without submitting directly in the system. This will enable the system to send notifications in case of amendments of the tender requirements. Should you require further clarifications, kindly communicate using the messaging functionality in the system. Offers must be submitted directly in the system following this link: http://supplier.quantum.partneragencies.org using the profile you may have in the portal. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders.  YOU ARE ADVISED TO CONTACT UNDP PROCUREMENT UNIT (procurement.vn@undp.org) TO CHECK IF YOU ARE HAVING A PROFILE IN THE SYSTEM. Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration or contact UNDP focal point to check if you have a profile yet.

Search for the specific tender using search filters and subscribe to the tender in order to get notifications in case of amendments of the tender document. If you need support with the online system, you can contact the contact details of this tender as indicated in the solicitation document.

UNDP VIET NAM

PROCUREMENT UNIT

Documents :

Negotiation Document(s) (Before Accessing other negotiations Document(s), please click on this link)