a. Internet Services Provider for Primary Internet of UNDP in The Gambia
- In - Internet connection services through various types of connections such as Lease Line, Fiber Optic, and wireless Broadband.
b. - The primary internet connection service is going to be used in the UNDP office at the UN House and the UN Project Office in The Gambia.
c. - 24 x 7 hours connectivity with a minimum assurance of 98%.
d. - The internet connectivity for the UN House should be able to carry a concurrent connection of about 150 devices at any given time.
e. - The UN Project office's internet connection should support up to 50 simultaneous devices.
f. - Online traffic monitoring tool should be made available by the service provider with access rights to UNDP or in the absence of same, the service provider shall provide a traffic report quarterly to UNDP, the content of which will be provided at the time of LTA(s) signature.
g. - 24 x 7 help desk support made available to UNDP by phone or on-site support, depending on the severity of the problem.
h. - one (1) dedicated staff to be assigned by the service provider to UNDP for quick turnaround time for issues that may arise.
i. - Provide all necessary equipment including modem, UPS, Fiber Optic, Terrestrial link, router and other accessories to provide required speed and quality of internet connectivity.
j. - A Service Level Agreement (SLA) guarantee for ISP services minimum 98% for, leased line & Fiber Optic. The SLA should provide name of contact person per layer.
k. - Provide cost of internet connection with Bandwidth listed in the attached annex 1.
Interested suppliers must submit their offer directly in the system as instructed in the solicitation document, following the instructions in the available user guide. In case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in guides available in the UNDP website: https://www.undp.org/procurement/business/resources-for-bidders. Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration.
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