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UNDP-RFP-2020-039 Develop Grievance Redressal Mech
Procurement Process :RFP - Request for proposal PAK10 - 0000005354   Click here to participate
Office :UNDP Country Office - PAKISTAN
Deadline :26-Feb-20 @ 02:30 AM (New York time)
Posted on :07-Feb-20 @ 03:58 AM (New York time)
Reference Number :63246
Link to Atlas Project :
Documents :
RFP Document
Returnable Bid Submission forms
General terms and conditions
Research Study
Overview :

Deadline for proposal submission has been extended to 26th Feb 2020
A research study has also been uploaded for further understanding on the subject. 


UNDP-RFP-2020-039: Developing Operationalizing a functional Grievance Redressal Mechanism “GRM” approach for DFID-funded Khyber Pakhtunkhwa Merged Districts (KPMDs) Support Programme. 

We kindly request you to submit your Proposal for Developing Operationalizing a functional Grievance Redressal Mechanism “GRM” approach for DFID-funded Khyber Pakhtunkhwa Merged Districts (KPMDs) Support Programme. Please be guided by the form attached hereto as Annex 2, in preparing your Proposal. 

Your proposal should be submitted through e-Tendering online system by or before the deadline of Monday 24th Feb 2020 12:30 PM PST OR 2:30 AM EST indicated in

Detailed instructions on how to submit, modify or cancel a bid in the e-Tendering system are provided in the eTendering system Bidder User Guide and Instructional videos available on this link:                                                                    

Your Proposal must be expressed in the English, and valid for a minimum period of 90 days.

You are kindly requested to indicate whether your company intends to submit a Proposal by clicking on “Accept Invitation” button no later than Tuesday 18th Feb 2020. If that is not the case, UNDP would appreciate your indicating the reason, for our records. Clicking the Acceptance button will enable you to receive updates/notifications, but it will not restrict Cancelyou from submitting the bid till the deadline.

In the course of preparing your Proposal, it shall remain your responsibility to ensure that it is submitted through the e-Tendering system on or before the deadline. Proposals that are received by UNDP after the deadline indicated above, for whatever reason, shall not be considered for evaluation.  If there is requirement of any clarification related to this RFP, kindly send queries to

Please note that this procurement process is being conducted through the online tendering system of UNDP. Bidders who wish to submit an offer must be registered in the system. Visit this page for system user guides and videos in different languages:

If already registered, go to and sign in using your username and password. Use "Forgotten password" link if you do not remember your password. Do not create a new profile.

If you have never registered in the system before, you can register by visiting the above link, sign in with username below, and follow the instructions in the user guide:
  • Username: event.guest
  • Password: why2change

If you are interested to participate in this Tender, it is strongly recommended that you log in and subscribe to the Tender using "Accept Invitation" feature so you can keep updated with Tender amendments including deadline. Note that in case of inconsistencies between information in eTendering system and other premises, information in eTendering system prevails.