Starting from October 2020, the password system for the UNDP eTendering website has been revised to enhance the security and user interface.
To download the guide with more details on the usage of the new password system, please click here.

A partir de Octubre de 2020, el sistema de contraseñas del sitio web de eTendering del PNUD será modificado para mejorar la seguridad y la interfaz de usuario.
Para descargar la guía con más detalles sobre el uso del nuevo sistema de contraseñas, haga clic aquí.

A partir d'octobre 2020, le système d'identification du site eTendering du PNUD est changé pour améliorer la sécurité et l'interface utilisateur.
Pour télécharger le guide avec plus de détails sur l'utilisation du nouveau système d'identification, veuillez cliquer ici.

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Provision of Digitization and Automation Advisory Re-advertisement
Procurement Process :RFP - Request for proposal KWT10 - 0000005451   Click here to participate
Office :UNDP CO Kuwait - KUWAIT
Deadline :06-Apr-20 @ 01:23 AM (New York time)
Posted on :20-Feb-20 @ 02:21 AM (New York time)
Development Area :SERVICES  SERVICES
Reference Number :63628
Link to Atlas Project :
00091562 - Institutional Capacity Implement. KNDP
Documents :
RFP Document
E Tendering Guide
FAQ E Tendering
Overview :

The overall objective of this RFP is to provide UNDP and UNDP’s partners with best-in-class advice and analysis, and innovative recommendations that may help State of Kuwait achieve its development objectives.

In order to contribute to this objective, the contractor will provide technical assistance and high-quality consultancy services. The contract will be implemented through specific assignments. UNDP will issue a service request for each of the assignments, detailing inter alia the scope of the assignment, the type(s) of services required, timeframe in which the assignment needs to be completed, and the outputs. The thematic scope of the assignments will be driven by the CPD priorities, priority areas for next development plan as well as transformation efforts in several areas.

Therefore, UNDP in its continuity to offering services to State of Kuwait, wish to enter into Long Term Agreement (LTA) with highly qualified Consultancy Companies, to provide consulting-advisory services in :

  • Digitization and Automation Advisory Services


The overall purpose is to provide UNDP and UNDP’s partners (Kuwait Government and public-private institutions) with best-in-class advice and analysis, development of designs and solution, and innovative recommendations that may help State of Kuwait to achieve its development objectives and technological excellence.  In order to contribute to this objective, the contractor will provide technical assistance and high-quality consultancy services and intervene in various service lines (business areas), of digitisation and automation theme.

The service lines (but not limited to below) where the focus will be concentrated, and level of expertise required are listed below:


  • (A). Development of E-Governance strategies, sectoral action plans and capacity development;
  • (A). Public sector: client service digitization and automation;
  • (A). Public sector: archive digitization and automation; 
  • (A). E-governance: digitization and automation of extracts, birth certificates, land certificates and other relevant documents;
  • (A). Remote sensing, Robotics, AI, and block chain technology applications for public sector development;
  • (A). Court sector: digitization and automation of court cases;
  • (A). Health sector: patient ID digitization and automation of data;
  • (A). Health sector: supply chain (medicines and products);
  • (A). Traffic sector:  digitization and automations of traffic violations;
  • (B).  Public utilities: digitization and automation of consumption and billing system;
  • (B).  Airport access control: digitization and automations;
  • (B).  Customs sector: digitization and automations of customs clearance platforms;
  • (B).  Immigration sector/MOI: digitization and automation of residency permits;
  • (A). Smart cities development, public transportation digitization and automation platforms;
  • (A). Public procurement, digitization and automation platforms, and assets and facilities management


**The service lines are separated into category A and B. The category A services lines (without undermining category B) based on demand analysis shall be most requested.

In line with the service lines rendered above, the contractor shall be required to respond to the requirements of specific assignments requested by UNDP, in a team approach (see team structures below). For each assignment UNDP will develop detailed Terms of Reference, rendering requirements and tasks to be delivered by the contractor.

(Please refer to the RFP and the rest of the documents for all the requirements. The proposals can ONLY be submitted by the UNDP E-Tendering platform. All the instructions are available in the attached documents. The link to access the procurement activity on the E-Tendering Platform is below). The link to access the procurement activity on the E-Tendering Platform is below.

Pre-bid conference will be conducted via Skype Conference, on 3 March 2020, at 1400 hours Kuwait time. Interested vendors for the pre-bid conference shall contact the email address indicated in RFP with full contact details of the person who will participate: Name, Surname, Position in the Company, Email Address. UNDP will send you a link by email where you will be connected. The information must be provided not later than March 02, 2020, 1200 PM hours).


Please note that this procurement process is being conducted through the online tendering system of UNDP. Bidders who wish to submit an offer must be registered in the system. Visit this page for system user guides and videos in different languages:

If already registered, go to and sign in using your username and password. Use "Forgotten password" link if you do not remember your password. Do not create a new profile.

If you have never registered in the system before, you can register by visiting the above link, sign in with username below, and follow the instructions in the user guide:
  • Username: event.guest
  • Password: why2change

If you are interested to participate in this Tender, it is strongly recommended that you log in and subscribe to the Tender using "Accept Invitation" feature so you can keep updated with Tender amendments including deadline. Note that in case of inconsistencies between information in eTendering system and other premises, information in eTendering system prevails.
If you are facing login issues or have any challenges with using the eTendering system, please consult the various user guides/videos in the link below or contact the procurement focal point managing the tender you are interested in.

Si encuentra problemas de acceso o tiene dificultades para utilizar el sistema de eTendering, por favor consulte las guías de usuario y los vídeos en el enlace que podrá encontrar más abajo, o contacte con la persona de referencia de la licitación en la que esté interesado en participar.

Si vous rencontrez des problèmes de connexion ou rencontrez des difficultés lors de l'utilisation du système eTendering, veuillez consulter les différents guides / vidéos de l'utilisateur fournis dans le lien ci-dessous ou contacter le point focal des achats gérant l'offre qui vous intéresse.