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Training Specialist on Digital Service Design Lab Localizing e-Government for Accelerated Provision of Services in BARMM
Procurement Process :IC - Individual contractor
Office :UNDP Country Office - PHILIPPINES
Deadline :24-Aug-20
Posted on :10-Aug-20
Reference Number :68821
Link to Atlas Project :
00112294 - SDG Localization:Local gov'ts leapfrogging into 21st cen
Documents :
Offeror's Template/Financial Proposal
P11 Template
General Terms & Conditions for IC
Overview :

Consistent with its mandate to prioritize the acquisition, adoption, innovation, and application of science and technology for development and its pursuit of competence, excellence and service innovation as provided in both the Organic Law for the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) and the Revised Transition Plan 2019-2022 for the Bangsamoro Transition Authority, the Bangsamoro Government, through the Ministry of Interior and Local Government (MILG), forged a partnership with UNDP that seeks to apply, where possible, the strategic framework and principles of the UNDP-supported Access to Information (a2i) program to the specific social, cultural and economic contexts of BARMM.


The Localizing e-Government for Accelerated Provision of Services (LEAPS) will build on the a2i experience towards the transformation in local governance in BARMM by significantly accelerating connectivity in communities and opening up governance by enabling citizens to capitalize on the benefits of connectivity, such as through improved access to services and information, community enterprise development, assisted rural e-commerce, and skills development. The LEAPS Project is a way to overcome the dependencies on archaic, paper-based, and manual processes within and among the local government units (LGUs). This project will also maximize the use of MILG’s limited manpower and resources to effectively and efficiently deliver and monitor frontline services.


In particular, the project will include a series of Digital Service Design Lab (DSDL), an intensive workshop that will guide MILG and the pilot LGUs under its supervision in analyzing their service delivery process from the perspective of both service provider and service recipient. It will walk workshop participants through the following processes: from existing service process analysis, digital system’s module and feature identification, digital service module design, functional process diagram, user access plan, integration management, up to design and planning specification and budget.


To inform the design of the DSDL and other components of the LEAPS Project, the CO is facilitating knowledge transfer from the Access to Information (a2i) program – a UNDP-supported initiative of the Government of Bangladesh. Resource persons from a2i are expected to share their knowledge and resources on DSDL.


UNDP-Philippines requires the services of an individual consultant (IC) to work closely with the LEAPS Project Management Office (PMO), Ministry of Interior and Local Government-BARMM, and a2i colleagues to design a localized version of the DSDL suitable for the BARMM context.


Institutional Arrangements

For the duration of the contract, the Consultant shall report to the LEAPS Project Manager in the delivery of the terms of reference. Reporting is output-based, and all deliverables must be submitted to UNDP-Institutions & Partnerships Programme Team. Similarly, the final outputs should be formally accepted by the Team Lead of I&P, UNDP Philippines, before any payment is made.


Duration of Work, Duty Station, and Travel

To undertake the tasks, procedures, and expected outputs, the Consultant shall be engaged for 45 person-days over a four-month period. Effectivity of the engagement will be upon signing of the contract and will be valid until all outputs have been delivered and accepted. Duration of work will start inAugust 2020 and will end on December 2020.


The position will be based in Cotabato City to allow accessibility and availability for discussions and reporting on progress of activities as may be required. Though the consultant will not be required to report regularly at the UNDP Cotabato Office, but shall agree with the LEAPS Project Manager on a regular schedule to report on status and provide feedback on the outputs.


If in case the Consultant is not based in Cotabato City, travel arrangement and related costs shall be covered by UNDP. In addition, materials and supplies shall needed for the engagement shall also be arrange and covered by UNDP through the LEAPS Project Management Office.

Considering the COVID-19 pandemic, all work of the Consultant shall be done within the guidelines and protocols set by the regional and local governments in BARMM. During strict implementation of community quarantine, coordination/meetings shall be done through phone or online communication until such time that the quarantine is lifted, during which this will be STRICTLY a HOME-BASED assignment; NO TRAVEL IS REQUIRED for the IC to complete their abovementioned tasks. 


Scope of Price Proposal and Schedule of Payments

The Consultant should send a financial proposal based on a lump-sum amount for the delivery of the outputs identified below. The total amount quoted shall include all costs components required to deliver the goods and services identified above, including professional fees and any other applicable costs (i.e. Medical Insurance; excluding travel and supplies expenses) to be incurred by the Consultant in completing the assignment.


Medical/health insurance must be purchased by the individual at his/her own expense, and upon award of contract, the Consultant must be ready to submit proof of insurance valid during contract duration.


The contract price will be a fixed output-based price. Any deviations from the outputs and timelines will need to be agreed upon between the Consultant and UNDP. Travel shall be included in the financial proposal.


Payments will be done upon satisfactory completion of the deliverables by target due dates. Outputs will be reviewed and certified by the LEAPS Project Manager and endorsed to I&P Team Lead, prior to the release of payments.


                  Due Date

Tranche Payment

(% of Total Contract Amount)

Submission and approval of the workplan.

August 30, 2020


Submission and approval of Localized Digital Service Design Lab Workshop modules, tools and manuals.

September 30, 2020


Submission and approval of the accomplishment report of Digital Service Design Lab Discovery Workshop and the simplified MILG’s internal processes and LGU’s frontline services

October 15, 2020


Activity report on the Training of Trainor’s and initial roll out;

November 15, 2020


Final Accomplishment Report

December 10, 2020



Duties and Responsibilities

The Consultant shall carry out the following tasks:

  • Design a detailed methodology and work plan for the delivery of the DSDL workshops with specific timetable for delivery of outputs as mutually agreed with UNDP and MILG-BARMM (comprised of MILG and LGU staff as well as members of CSO and academe partners who will lead the strategy for public e-service delivery and serve as champions of service delivery change);
  • Work closely with the LEAPS PMO in the localization/contextualization of content and concepts of a2i’s DSDL Workshop modules, tools, and manuals;
  • Conduct a “discovery workshop” which will serve as a preliminary requirement study or analysis of MILG/LGU operations and workflows to determine systematic weaknesses e.g., duplication/overlaps, as well as activities that do not add value to the service delivery process;
  • Demonstrate the DSDL process by simplifying at least two internal processes of the MILG and at least two front line services of the pilot LGUs;
  • Deliver a DSDL Training of Trainers for select members of MILG in collaboration with identified CSO and academe partners in BARMM;
  • Oversee/supervise the initial rollout of the DSDL Workshops which will be delivered by the MILG, CSO and academe partners in BARMM;
  • Prepare a final report consolidating the outputs of the workshops including priority recommendations for IT enabled intervention, approaches to effecting implementation as well as technology options and indicative investment requirements; and
  • Provide regular feedback to the LEAPS Project Manager


The Individual Contractor is expected to accomplish the following activities with corresponding deliverables:

       Deliverables/ Outputs


Estimated Duration to Complete

  Target Due       Dates

   Review and Approvals                Required

 Submission of approved detailed workplan

5 person-days

August 30, 2020



 LEAPS Project Manager        and I&P Programme                      Analyst

Submission of approved localized DSDL workshop modules, tools and manuals

10 person-days

September 30, 2020

Conduct of DSDL Discovery Workshop, including the simplified MILG’s internal processes and LGU’s frontline services

10 person-days

October 15, 2020

Conduct of training of trainors

10 person-days

October 30, 2020

Oversight of the initial rollout

5 person-days

November 15, 2020

Submission of Final End of Engagement Report and Process Documentations of conducted activities

5 person-days

December 10, 2020



Corporate Competencies

  • Demonstrates integrity by modelling the UN mission, vision, values, and ethical standards
  • Displays cultural, gender, religion, race, nationality, and age sensitivity and adaptability
  • Promotes UNDP’s agenda in meetings


Other Competencies

  • Ability to work in close collaboration with a group of national and international experts, to meet strict deadlines and plan the work according to priorities;
  • Demonstrates capacity to plan, organize, and execute effectively;
  • Initiative, good analytical skills, mature judgment and ability to work under tight schedule while respecting deadlines achievement, ethics and honesty;
  • Ability to establish effective working relations in a diverse environment
  • Consistently approaches work with energy and a positive, constructive attitude;
  • Builds strong relationships with internal and external clients;
  • Demonstrated ability to function in a team environment and to deal with complex multi-stakeholder environment
  • Good ability to use information and communication technologies as tools and resources;
  • Excellent written communication and presentation/public speaking skills, focus on results, ability to interact productively in a teamwork environment

Required Skills and Experience

Candidates will be evaluated based on the Combined Rating methodology:

  • Technical qualifications = 70%
  • Financial Proposal =    30%

For the evaluation of the Technical Proposal, the selection of the successful consultant must be based on the following qualifications (with the appropriate obtainable points):


Points Obtainable (100)


  • Master’s degree or equivalent in relevant areas, e.g., Public Administration, Business Administration / Management, Social Sciences, or related areas. A Bachelor’s degree in combination with an additional 5 years of qualifying experience may be accepted in lieu of the advanced university degree




  • At least 5 years in experience in organizational development process design or improvement, public sector and governance reforms, including digital governance, public sector digital transformation and application of digital solutions to address public sector and development issues


  • At least two (2) years of relevant work experience on government process reengineering, institutional strengthening, proposal management, program management, etc. in developing countries with nationwide coverage and limited technological infrastructure


  • At least three (3) Knowledge and experience in IT solutions to Government Operations (“G2G”), Public Service Delivery to Citizens (“G2C”) and Businesses (“G2B”), Public Data Platforms, and interoperability.




Applicants who will only receive 70 points from the assessment of the CV will be qualified for the assessment of the Financial Proposal. 


Recommended Presentation of Offer

Interested applicants must submit the following documents/information to demonstrate their qualifications at this given link Please group them into one (1) single PDF document as the application only allows to upload maximum one document. 

  1. Duly accomplished Letter of Confirmation of Interest and Availability using the template provided by UNDP;
  2. Personal CV or P11, indicating all past experience from similar projects, as well as the contact details (email and telephone number) of the Candidate and at least three (3) professional references; and
  3. Financial Proposal that indicates the all-inclusive fixed total contract price, supported by a breakdown of costs, as per template provided.  If an Offeror is employed by an organization/company/institution, and he/she expects his/her employer to charge a management fee in the process of releasing him/her to UNDP under Reimbursable Loan Agreement (RLA), the Offeror must indicate at this point and ensure that all such costs are duly incorporated in the financial proposal submitted to UNDP. 


Interested applicants to note that personal Medical/health insurance (to be purchased by the individual at his/her own expense) is mandatory for the issuance of contracts. Upon award of the contract, the consultant must be ready to submit proof of insurance valid during the contract duration.

The following templates / Annexes and IC General Terms & Conditions can be downloaded from this page:

  • General Terms and Conditions for Individual Contract
  • Letter of Confirmation of Interest and Availability
  • P-11 form

For any clarification, please write to 

In view of the volume of applications, UNDP receives, only shortlisted offerors will be notified.