Starting from October 2020, the password system for the UNDP eTendering website has been revised to enhance the security and user interface.
To download the guide with more details on the usage of the new password system, please click here.

A partir de Octubre de 2020, el sistema de contraseñas del sitio web de eTendering del PNUD será modificado para mejorar la seguridad y la interfaz de usuario.
Para descargar la guía con más detalles sobre el uso del nuevo sistema de contraseñas, haga clic aquí.

A partir d'octobre 2020, le système d'identification du site eTendering du PNUD est changé pour améliorer la sécurité et l'interface utilisateur.
Pour télécharger le guide avec plus de détails sur l'utilisation du nouveau système d'identification, veuillez cliquer ici.

View Notice

Supply of Call Centre for Electoral Commission
Procurement Process :ITB - Invitation to bid UGA10 - 0000007088   Click here to participate
Deadline :25-Sep-20 @ 03:41 AM (New York time)
Posted on :09-Sep-20 @ 11:43 AM (New York time)
Development Area :OTHER  
Reference Number :69943
Link to Atlas Project :
00027131 - Management Plan
Documents :
ITB call centre
Complaint Management System
Overview :







Over the last 40 years, UNDP has implemented several development programmes in support of Government development efforts focusing mainly on the elimination of poverty, reduction of inequalities and exclusion, promoting effective governance, national resources management and access to energy, addressing environmental degradation, climate change and disaster risk reduction through linking local insights and global perspectives.

In 2016, UNDP unveiled a new five-year Country Programme Document (CPD) anchored on long term solutions to national development challenges. The CPD is aligned to and supports national efforts to realize the National Development Plan (NDP II) 2016-2010, and the Uganda long-term vision 2040. It is also aligned to the United National Development Assistance Framework (UNDAF) 2016-2010, which guides the UN Programming in the country. This alignment enables UNDP to contribute to national development efforts and to support the government of Uganda to achieve the 2030 Agenda and its 17 Sustainable Development Goals (SDGs).

The current UNDP Country Programming focusses on two key portfolios and five key flagship programme areas, with Gender Equality and Women Empowerment integral in our development mandate.

In support of the above, UNDP Uganda is seeking to Establish contracts and Long-Term Agreements (LTAs) for the following Services/Goods; -





Submission mode

Atlas Event ID


Supply and operation of Call Centre for Electoral Commission to support 2020/21 Elections in Uganda





Complaints Management System/Solution to support 2020/21 Elections in Uganda





Psycho-socio Counselling Services for staff

Long Term Agreement



Assorted stationery

Long Term Agreement



Travel services- Air ticketing

Long Term Agreement




Cleaning & Fumigation

Long Term Agreement




Premises Maintenance

Long Term Agreement




Catering services

Long Term Agreement




Car Hire services

Long Term Agreement




Fuel supply

Long Term Agreement




Media Campaign

Long Term Agreement



Bid Deadline:                          25th September 2020 at 5pm, Kampala Time

Languages Required:              English

For detailed bid documents, please visit the below link only for eTendering submissions:

For Stationery and PsychoSocio counselling services, visit undp notices at: for the bid documents.

Please note that for e-tendering processes as detailed in the sourcing documents, they can only be submitted through website:, under the corresponding Event ID.

UNDP has planned a bidder orientation session on eTendering, scheduled for Tuesday 15th September 2020 from 2.30pm to 4.30pm. All potential vendors are encouraged to participate. To participate, please use link below: Join Zoom Meeting or log-in to meeting with below credentials:

Meeting ID: 876 9694 3864

Passcode: 1LPzpZ

In addition, potential vendors are encouraged to read in advance, the materials here Or watch the videos, in advance, on how to create a bidder profile and how to submit a bid.

In case of any clarifications, and a detailed guide on how to participate using e-tendering, email:

Please note that this procurement process is being conducted through the online tendering system of UNDP. Bidders who wish to submit an offer must be registered in the system. Visit this page for system user guides and videos in different languages:

If already registered, go to and sign in using your username and password. Use "Forgotten password" link if you do not remember your password. Do not create a new profile.

If you have never registered in the system before, you can register by visiting the above link, sign in with username below, and follow the instructions in the user guide:
  • Username: event.guest
  • Password: why2change

If you are interested to participate in this Tender, it is strongly recommended that you log in and subscribe to the Tender using "Accept Invitation" feature so you can keep updated with Tender amendments including deadline. Note that in case of inconsistencies between information in eTendering system and other premises, information in eTendering system prevails.
If you are facing login issues or have any challenges with using the eTendering system, please consult the various user guides/videos in the link below or contact the procurement focal point managing the tender you are interested in.

Si encuentra problemas de acceso o tiene dificultades para utilizar el sistema de eTendering, por favor consulte las guías de usuario y los vídeos en el enlace que podrá encontrar más abajo, o contacte con la persona de referencia de la licitación en la que esté interesado en participar.

Si vous rencontrez des problèmes de connexion ou rencontrez des difficultés lors de l'utilisation du système eTendering, veuillez consulter les différents guides / vidéos de l'utilisateur fournis dans le lien ci-dessous ou contacter le point focal des achats gérant l'offre qui vous intéresse.