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2021/UNDP-MMR/PN/004 (Long Term Agreement (LTA) for the provision of ICT Helpdesk Service, Preventive Maintenance & Repair Services of Computer System)
Procurement Process :RFQ - Request for quotation
Office :Yangon - MYANMAR
Deadline :21-Jan-21
Posted on :07-Jan-21
Development Area :IT / COMPUTERS  IT / COMPUTERS
Reference Number :74306
Link to Atlas Project :
00050283 - Myanmar Information Management
Documents :
2021-PN-004-UNDP-ICT Helpdesk Services
General Conidtions of Contract
SEA Flyer-Myanmar
OAI_Investigations_Flyer_Myanmar-1st page
Overview :

Dear Sir / Madam:

We kindly request you to submit your Proposal for Long Term Agreement (LTA) for the provision of ICT Helpdesk Service, Preventive Maintenance & Repair Services of Computer System.

Please be guided by the form attached hereto as Annex 2, in preparing your Proposal.  

Proposals may be submitted on or before Tuesday, January 21, 2021 and via email to

United Nations Development Programme (Myanmar)
No. 6, Natmauk Road, Tamwe Township, Yangon
Programme Support Team Leader
Ref: 2021/UNDP-MMR/PN/004


Description of Requirements


Context of the Requirement


UNDP Myanmar is seeking proposal from well-qualified ICT services & support vendors to manage its ICT Service Help Desk operations with well-organized processes. Maintain and support the ICT infrastructure of UNDP in Myanmar and 6 UNDP field offices in line with ICT procedures and policies laid by UNDP ICT practices and procedures to be followed on all field offices.



Brief Description of the Required Services

Agency can adopt any of the following service options:


a)            Full-Time basis


The contractor will assign two qualified hardware/software technicians to be stationed in the UNDP office, during office hours (8:00 to 18:00) and as per UN working days (Monday through Friday) to carry out all the tasks mentioned in the Scope of Work. As detailed in the  ToRs


b)            Fixed-Hour


The contractor will send a qualified hardware/software technician daily to the UNDP Office, during office hours (8:00 to 18:00) , agreed between the contractor and the UNDP, to carry out tasks mentioned in the Scope of Work.


c)            On-Call basis


The contractor will send a qualified hardware/software technician to the UN Offices, when requested for, to carry out tasks mentioned in the Scope of Work. The technician should reach the concerned UN office within 1 hour of request made.


UNDP may choose one or more than one service options based on the need.


List and Description of Expected Outputs to be Delivered

Please see in attached TOR

Person to Supervise the Work/Performance of the Service Provider

Please see in attached TOR

Frequency of Reporting

Please see in attached TOR

Progress Reporting Requirements

Please see in attached TOR

Location of work


Expected duration of work

The long-term arrangement shall cover a period two years extendable based on requirements and satisfactory service delivery


Target start date

 15 February 2021


Latest completion date

14 Ferbruary 2023


Travels Expected

Travel might be required to other Field locations to support service on UNDP demand. Travel cost will be either borne by UNDP or reimbursed as per standard UNDP rates and travel terms & conditions. Travel cost shall be calculated based on economy class travel, regardless of the length of travel.

Special Security Requirements


☒ N/A

Facilities to be Provided by UNDP (i.e., must be excluded from Price Proposal)

☒ provided


Implementation Schedule indicating breakdown and timing of activities/sub-activities

☒ Required


Names and curriculum vitae of individuals who will be involved in completing the services

☒ Required


Currency of Proposal

☒ United States Dollars for International Firm

☒ Local Currency (Kyats) for Local Firm

Value Added Tax on Price Proposal

☒ must be exclusive of VAT and other applicable indirect taxes


Validity Period of Proposals (Counting for the last day of submission of quotes)

☒ 120 days

In exceptional circumstances, UNDP may request the Proposer to extend the validity of the Proposal beyond what has been initially indicated in this RFP. The Proposal shall then confirm the extension in writing, without any modification whatsoever on the Proposal.


Partial Quotes

☒ Not permitted      

Payment Terms

Please see in attached TOR

Person(s) to review/inspect/ approve outputs/completed services and authorize the disbursement of payment

ICT Team Lead, UNDP

Type of Contract to be Signed

☒ Long-Term Agreement Contract

Criteria for Contract Award

☒ Highest Combined Score

(based on the 70% technical offer and 30% price weight distribution)

Criteria for the Assessment of Proposal

Technical Proposal (70%)

See annex 4 - Technical Evaluation Criteria


Financial Proposal (30%)

To be computed as a ratio of the Proposal’s offer to the lowest price among the proposals received by UNDP.


UNDP will award the contract to:

☒ One and only one Service Provider

Contract General Terms and Conditions

☒ General Terms and Conditions for de minimis contracts


Applicable Terms and Conditions are available at:


Non-acceptance of the terms of the General Terms and Conditions (GTC) may be grounds for disqualification from this procurement process


Annexes to this RFP

☒ Form for Submission of Proposal (Annex 2)

☒ Detailed TOR [Annex 3]



Contact Person for Inquiries

(Written inquiries only)


Moung Kee Aung

 Procurement Analyst;

Any delay in UNDP’s response shall be not used as a reason for extending the deadline for submission, unless UNDP determines that such an extension is necessary and communicates a new deadline to the Proposers.

Other Information [pls. specify]