Context of the Requirement | UNDP Myanmar is seeking proposal from well-qualified ICT services & support vendors to manage its ICT Service Help Desk operations with well-organized processes. Maintain and support the ICT infrastructure of UNDP in Myanmar and 6 UNDP field offices in line with ICT procedures and policies laid by UNDP ICT practices and procedures to be followed on all field offices. |
Brief Description of the Required Services | Agency can adopt any of the following service options: a) Full-Time basis The contractor will assign two qualified hardware/software technicians to be stationed in the UNDP office, during office hours (8:00 to 18:00) and as per UN working days (Monday through Friday) to carry out all the tasks mentioned in the Scope of Work. As detailed in the ToRs b) Fixed-Hour The contractor will send a qualified hardware/software technician daily to the UNDP Office, during office hours (8:00 to 18:00) , agreed between the contractor and the UNDP, to carry out tasks mentioned in the Scope of Work. c) On-Call basis The contractor will send a qualified hardware/software technician to the UN Offices, when requested for, to carry out tasks mentioned in the Scope of Work. The technician should reach the concerned UN office within 1 hour of request made. UNDP may choose one or more than one service options based on the need. |
List and Description of Expected Outputs to be Delivered | Please see in attached TOR |
Person to Supervise the Work/Performance of the Service Provider | Please see in attached TOR |
Frequency of Reporting | Please see in attached TOR |
Progress Reporting Requirements | Please see in attached TOR |
Location of work | Myanmar |
Expected duration of work | The long-term arrangement shall cover a period two years extendable based on requirements and satisfactory service delivery |
Target start date | 15 March 2021 |
Latest completion date | 14 March 2023 |
Travels Expected | Travel might be required to other Field locations to support service on UNDP demand. Travel cost will be either borne by UNDP or reimbursed as per standard UNDP rates and travel terms & conditions. Travel cost shall be calculated based on economy class travel, regardless of the length of travel. |
Special Security Requirements | ☒ N/A |
Facilities to be Provided by UNDP (i.e., must be excluded from Price Proposal) | ☒ provided |
Implementation Schedule indicating breakdown and timing of activities/sub-activities | ☒ Required |
Names and curriculum vitae of individuals who will be involved in completing the services | ☒ Required |
Currency of Proposal | ☒ United States Dollars for International Firm ☒ Local Currency (Kyats) for Local Firm |
Value Added Tax on Price Proposal | ☒ must be exclusive of VAT and other applicable indirect taxes |
Validity Period of Proposals (Counting for the last day of submission of quotes) | ☒ 120 days In exceptional circumstances, UNDP may request the Proposer to extend the validity of the Proposal beyond what has been initially indicated in this RFP. The Proposal shall then confirm the extension in writing, without any modification whatsoever on the Proposal. |
Partial Quotes | ☒ Not permitted |
Payment Terms | Please see in attached TOR |
Person(s) to review/inspect/ approve outputs/completed services and authorize the disbursement of payment | ICT Team Lead, UNDP |
Type of Contract to be Signed | ☒ Long-Term Agreement Contract |
Criteria for Contract Award | ☒ Highest Combined Score (based on the 70% technical offer and 30% price weight distribution) |
Criteria for the Assessment of Proposal | Technical Proposal (70%) See annex 4 - Technical Evaluation Criteria Financial Proposal (30%) To be computed as a ratio of the Proposal’s offer to the lowest price among the proposals received by UNDP. |
UNDP will award the contract to: | ☒ One and only one Service Provider |
Contract General Terms and Conditions | ☒ General Terms and Conditions for de minimis contracts Applicable Terms and Conditions are available at: http://www.undp.org/content/undp/en/home/procurement/business/how-we-buy.html Non-acceptance of the terms of the General Terms and Conditions (GTC) may be grounds for disqualification from this procurement process |
Annexes to this RFP | ☒ Form for Submission of Proposal (Annex 2) ☒ Detailed TOR [Annex 3] |
Contact Person for Inquiries (Written inquiries only) | Moung Kee Aung Procurement Analyst mmr.procurement@undp.org; moung.kee.aung@undp.org Any delay in UNDP’s response shall be not used as a reason for extending the deadline for submission, unless UNDP determines that such an extension is necessary and communicates a new deadline to the Proposers. |
Other Information [pls. specify] | N/A |
