United Nations General Assembly Resolution 67/226 calls for more effective and cost-efficient support services in all programme countries by reducing the duplication of functions, and administrative and transaction costs through the consolidation of operational support services. In late 2017 as part of the Reform Agenda, the Secretary-General committed to the establishment of common back office functions at the country office level to optimize delivery of location dependent functions, and expansion of global service centers to optimize the delivery of location independent functions, by 2022. UNDP has also subsequently reflected this as part of its 2018-2021 Strategic Plan by committing to transform the organization into the backbone of the United Nations Development System through the consolidation of support services to drive efficiency savings.
In line with these objectives and building on recommendations from management services reviews, evaluations, and audit findings, the UNDP Executive Group recommended to pursue a global clustering initiative across UNDP and the optimization of back-office operations at the country office level covering Finance, HR and Procurement services. In May 2019, UNDP further approved a Clustering Business Case to expand the services of its Global Shared Services Unit (GSSU).
The GSSU was established in 2012 following the adoption of International Public Sector Accounting Standards (IPSAS) by UNDP for clustering of transaction processing and operations functions previously performed at country offices and headquarter location. Functions that have been clustered to date include processing of revenue of contribution revenue agreements and associated accounts receivable, creation and application of cash deposits, processing of payments through the Accounts Payable (AP) module including refunds to donors, closure of projects in the ERP system, maintenance of vendor master data and performance of bank reconciliation functions. With offices in Copenhagen, Kuala Lumpur, and Dakar, the GSSU services over 180 countries, 40,000 personnel and more than 40 other UN Agencies and Organizations. Through its functional lines, GSSU ensures high quality and timely delivery of human resources, financial and procurement services as well as information and innovative tools to its various clients and stakeholders. The GSSU supports all UNDP offices and units with the provision of transactional services. This includes a core set of transactions in Finance and HR that are already being handled by the Global Shared Service Unit (GSSU) in Kuala Lumpur.
A balanced performance management framework, referred to as the GSSU Integrated Service Performance Dashboard (“ISPD”), has been developed that aligns performance measures in meeting the objectives of the Business case; and has implemented performance management measures for UNDP Country Offices that measure the direction and progress made by GSSU in meeting the objectives with the clustering strategy of the Organization.
The ISPD, which is mainly focused on country offices, was formerly launched in September 2020. The ISPD is an automated dashboard which extracts data from UNDP’s PeopleSoft ERP system, known as “Atlas,” as well the GSSU Client Relationship Management System (Oracle Cx). The ERP comprises various modules; including Accounts Payable, Contracts Module (used for management of revenues and receivables), General Ledger, Treasury Module, Human Resources, Grants and Project Management, Bank-to-Book (B2B) and Asset Management modules. UNDP has started the process of migrating from the current PeopleSoft ERP to Oracle Cloud ERP. The implementation of different modules will be staggered with target dates for roll-out in the second half of 2021. The implementation is being managed by a project team that has been established under UNDP’s Office of Information Technology Management (ITM). GSSU will also be migrating from the Oracle Cx CRM to ServiceNow. GSSU now seeks to expand the implementation of the balanced performance management framework to cover services being rolled out in 2021.
Building on the current GSSU Integrated Service Performance Dashboard, a consultant is sought to expand the implementation of key performance indicators in line with GSSU’s overall performance management goals to cover the remaining key performance indicators for the business lines identified on the GSSU Clustering Business Case. The resultant comprehensive suite of performance measures should address the full spectrum of financial management (payables, revenue & contribution management, general accounting and project accounting) responsibilities and functions performed by the respective GSSU service teams. The table entitled “Services and KPI Targets” below summarizes the main deliverables to be completed by the consultant as well as the estimated deadlines. The consultant will have overall responsibility for ensuring quality and timely completion of the deliverables.
The following are the key deliverables that will be expected from the consultant:
Kindly refer to Terms of Reference Consultanty - Finance KPI development (https://drive.google.com/file/d/14h50docAlGZGTZg34mr44jSrtAj80Ge6/view) for more information.
1. Interim report, outlining the recommended performance measures for GSSU to review and feedback within 30 days from the consultancy start date; and
2. Final report, containing the final specifications for the Key Performance Indicators, detailed specifications of each indicator, recommended targets, as well as any other related information. (Report to be presented at the end of the consultancy). The final report should include detailed explanations of the impact to financial dashboards of the pending migration by UNDP from the current PeopleSoft ERP to Oracle Cloud ERP and ServiceNow including opportunities to leverage functionalities in the Oracle Cloud ERP and ServiceNow for financial dashboards.
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Any request for clarification must be sent by email to email@example.com. The UNDP GSSU Management Services Unit (MSU) will respond by email and will send written copies of the response, including an explanation of the query without identifying the source of inquiry, to all applicants.