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User Interface (UI) / User Experience (UX) design and Web Development Consultant for the Development of a Knowledge Management Platform
Procurement Process :IC - Individual contractor
Deadline :30-Nov-21
Posted on :22-Nov-21
Reference Number :86000
Link to Atlas Project :
00100448 - Prevention of Violent Extremism in Philippines
Overview :

Across Southeast Asia, violent extremism poses a direct threat to peace and security and inclusive development by fueling intolerance, forcibly displacing communities, exacerbating cycles of insecurity and armed conflict, exploiting existing inequalities, obstructing human rights, and challenging the rule of law. The prevalence and form of violent extremism in Southeast Asia varies significantly from country to country, and responses must be carefully tailored to national contexts.

In response to the growing risks of violent extremism in Southeast Asia, the United Nations Development Programme (UNDP) and the United Nations Office of Counter-Terrorism (UNOCT) have established a new partnership with the European Union’s Service for Foreign Policy Instruments for a joint multi-year project to prevent violent extremism in the region. This partnership builds on the networks, approaches, and expertise established during the first phase of an 18-month EU-UNDP PVE project, also implemented in Southeast Asia. The project’s second iteration brings on board UNOCT as a key partner to coordinate global and regional PVE efforts and to contribute with the delivery of technical assistance activities.

Leveraging UNDP’s field presence and longstanding partnerships with multi-sectoral stakeholders and UNOCT’s coordination and capacity-building mandates, the project will work closely with government counterparts, community leaders, civil society organizations and relevant regional and international organizations. The project will play a key role in supporting states’ response to the pandemic and the threat of violent extremism that can lead to terrorism, and will also build and strengthen the resilience of at-risk communities. Given that the COVID-19 crisis’ social and economic impact could increase the conditions conducive to terrorism, this project will incorporate development approaches to preventing and countering violent extremism in order to respond to and mitigate such risks.

Entitled “Preventing Violent Extremism through Promoting Tolerance and Respect for Diversity in Southeast Asia Phase II”, the project seeks to strengthen the ability of Southeast Asian countries in general, and participating countries in particular, to identify, respond to and prevent violent extremism. Participating countries include the Philippines, Indonesia, Malaysia and Thailand. This Project will deliver on the following outputs:

  • Output 1: Target countries have strengthened capacities to develop, coordinate and implement Action Plans on PCVE
  • Output 2: All stakeholders to PCVE are better informed and networked, and good practice is shared and facilitated on a regional basis
  • Output 3: Key communities more resilient to extremist narratives and processes of radicalization

In the Philippines, the Project supported key initiatives related to promoting peaceful engagement and building community resilience to violence in partnership with both government and non-government actors. Collaboration with government counterparts include working with national government agencies, regional ministries and commissions and local government units. Non-government actors include academic institutions, civil society organizations, faith-based leaders, women mediators, and youth advocates. Under Output 2, the Project works to improve the knowledge base and to strengthen knowledge management regarding the factors affecting vulnerability and resilience to violent extremism. Building on partnerships and networks established during the Phase I implementation of the Project, a Community of Practice (CoP) is being supported towards strengthening knowledge sharing on evidence, good practices and lessons learned on PVE and Peacebuilding. To support the work of the Community of Practice, an Online Knowledge Management Platform will be developed, with the following objectives:

  • Provide a convening space for sharing of information – evidence, good practices, lessons learned – on research and practice initiatives on PVE and Peacebuilding;
  • Help facilitate on-demand technical assistance on PVE and Peacebuilding, through research, trainings, and courses, for CoP members;
  • Serve as repository of knowledge products on PVE and Peacebuilding as developed by CoP members;
  • Help connect CoP members to opportunities for technical assistance as well as resource mobilization; and,
  • Provide platform for collaboration and convergence of PVE and Peacebuilding efforts across CoP members and other stakeholders towards enhancing relevance and effectiveness of these interventions and informing policy and programming in these areas.

Towards this end, UNDP seeks to engage an Individual Consultant to assist in the design and development of the Online Knowledge Management Platform for the Community of Practice on Prevention of Violent Extremism and Peacebuilding in the Philippines.



The Institutional Contractor will work under the overall guidance of the Peace Programme Team Leader and the Programme Analyst for this engagement. The contractor shall work in close coordination with the Project Team. The Peace Programme Team shall provide technical oversight on the implementation and service delivery of the service provider. The contractor is also expected to coordinate with the UNDP Cotabato Field Office.

UNDP will monitor and coordinate with the contractor to ensure timely delivery of outputs.

The Institutional Contractor shall:

•          Work closely with UNDP throughout the project;

•          Allocate the proper and needed skilled personnel and resources to carry out the project;

•          Appoint a focal person which UNDP will coordinate with throughout the project;

•          Report regularly to UNDP on the progress and results of the project; and,

•          Ensure timely implementation of activities and submission of deliverables, in accordance with the outputs and timelines specified in this TOR.

UNDP, through the Peace Programme Team and EU-PVE II Project Team, shall:

•          Closely coordinate and monitor service delivery of the service provider;

•          Provide technical guidance/input where needed;

•          Provide certificates of acceptance for the outputs and deliverables of the contractor.


Duration of Work and Duty Station

Duty station is home-based. The expected duration of the assignment is 85 person-days between December 2022 and June 2022, unless revised in a mutually agreed upon timetable between the Consultant and UNDP.

In light of the COVID-19 pandemic and declaration of State of Public Health Emergency in the Philippines, all work and travel of the Individual consultant shall be done within the guidelines and protocols set by the local and national government.


Scope of Price Proposal and Schedule of Payment

The Consultant should send the financial proposal based on a lump-sum amount for the delivery of the outputs identified below. The total amount quoted shall be “all inclusive” all costs (subscriptions, tools, professional fees X number of person days, communications, etc.) that could possibly be incurred by the Consultant should be factored into the final amount submitted in the proposal. Travel, as deemed relevant by UNDP, will be arranged by UNDP, following UNDP Financial Rules and Regulations.

Medical/health insurance must be purchased by the individual at his/her own expense, and upon award of contract, the consultant must be ready to submit proof of insurance valid during contract duration.

  1. The contract price will be fixed output-based price. Any deviations from the output and timelines will be agreed upon between the Consultant and UNDP PH.
  2. Payments will be done upon satisfactory completion of the delivery by target due dates. Outputs will be certified by the Team Leader of the Peace Team, prior to release of payments.

Deliverables / Outputs

Due Dates

Indicative Percentage of Lump-sum Price

Upon submission and acceptance of inception report.

15 December 2021


Upon submission and acceptance of detailed design

31 December 2021


Upon submission and acceptance of first version of the KMP with user guides and progress report.

31 January 2022


Upon submission and acceptance of second version of the KMP with user guides, system documentation and progress report.

15 April 2022


Upon submission and acceptance of final version of the portal with all required documents and final report

15 June 2022





Description of Responsibilities :

Summary of Key Functions:

  1. Register a domain, set-up shared hosting and other related services.
  2. Design the UI/UX and facilitate consultations with project partners and stakeholders regarding design and functionalities of the online Knowledge Management Platform.
  3. Design the UI/UX and develop the Knowledge Management Platform (KMP) using available open-source Content Management Systems (CMS) (e.g., WordPress, etc.)
  4. Create the System Technical Documentation that describes the functional and non-functional requirements, capabilities, limitations, design, operation, and maintenance of a system.
  5. Conduct at least 3 capacity development trainings (online) for incoming administrators.
  6. Create written and video user guides for users of the online knowledge management platform on how to use the platform.

1 video guide

1 written guide

Target audience = users of the online knowledge management platform

Topic: How to Use the Online KMP

  1. Load existing Peace Team knowledge base into the created Knowledge Management Platform.
  2. Perform administrator tasks for the duration of the contract.

1. Register a domain, set-up shared hosting and other related services inclusive of:

  • Domain registration – The KMP must have its own domain name and the registration should be taken care of by the IC. The length of domain registration/validation shall be determined in the inception meeting. The IC shall assign the domain’s registrants contact information to the partner who will take over the management of the KMP.
  • Hosting subscription – The IC will conduct an assessment and determine the best and reliable Web Hosting service available in the market that is suitable for the requirements of the KMP. The IC shall also subscribe on behalf of the partner who will take over and continue the subscription of the hosting service.
  • Website security with SSL, HTTPS, malware protection, intrusion detection and measures identified during the scoping process.- The IC will also take care of the SSL certificate registration of the server. The registration/validation of the SSL certificate shall be determined during the inception meeting with the partner and UNDP.

2. Design the UI/UX and facilitate consultations with project partners and stakeholders regarding design and functionalities of the online Knowledge Management Platform.

  • Lead the UI/UX design process and including usability testing
  • Validate initial use cases and proposed UX design through consultations with Community of Practice members.

3. Design the UI/UX and develop the Knowledge Management Platform (KMP) using available open-source Content Management Systems, focusing on achievement of the following results:

  • Design the information architecture of the KMP
  • Develop KMP using a Content Management System to be recommended by the IC
  • Conduct User Acceptance Testing with the Peace Team and project stakeholders
  • Communicate design approaches to a variety of technical and non-technical stakeholders effectively.

The KMP shall have the following key features:

  • User self-registration
  • Searchable multimedia library with download
  • Blog
  • Discussion board
  • Event calendar
  • Announcements and news
  • Members only content
  • Member-submitted content subject to review and approval of an advisory board
  • Automated workflow for membership registration, review and approval of member-submitted content

4. Create the System Technical Documentation to be used as reference for future development on the KMP containing the following information:

  • Validated user stories, functional and non-functional system requirements
  • System design, constraints, limitations, known issues
  • Unimplemented features and possible future development
  • Administration and maintenance guide, including analytics for monitoring and evaluation of KMP usage and engagement

5. Conduct at least 3 (online) capacity development trainings for incoming administrators.  The trainings should cover

  • Administrator tasks - KMP processes and administrator tasks
  • Super administrator tasks - Network administration, system design, modification, future development

6. Create written and video user guides:

  • Guides for tasks of 3 non-administrator user groups - non-members, members and advisory board
  • To be used for self-paced training of users

7. Load existing Peace Team knowledge base into the created Knowledge Management Platform.

8. Perform administrator tasks for the duration of the contract, including

  • Administrator and super-administrator tasks
  • Improvements on the KMP based on user feedback


IV. Expected Outputs and Deliverables

Deliverables / Outputs

Estimated Duration to Complete

Target Due Dates

Review and Approval Required

1. Inception Report and Work Plan that includes the UI/UX design, high level system design and project plan.


15 December 2021



Chetan Kumar

Team Leader

Peace Tam


Winston Aylmer Camarinas

Head of Cotabato Field Office


Judith de Guzman

Programme Analyst

Peace Team


2. Detailed System Design that includes details about the selected hosting and security design, selected CMS and plugins and other components to be used.


31 December 2021

3. First Iteration of the KMP and user guides, ready for deployment to users


31 January 2022

4. Second Iteration of the KMP, user guides and System Technical Documentation, trainings


15 April 2022

5. Final Iteration of the KMP with Final Report, including final versions of all documents.


15 June 2022


Competencies :

Corporate competencies

  • Must have strong leadership and project management skills
  • Must have an extensive background and understanding of the Philippine DRR, recovery, and resilience policies, programmes, and activities
  • Must be detail-oriented
  • Has excellent analytic skills especially in understanding complex information to produce evidence-based comparisons and conclusions.
  • Excellent written and spoken English is required.
  • Demonstrates integrity by modeling the UN's values and ethical standards;
  • Promotes the vision, mission, and strategic goals of UNDP;
  • Displays cultural, gender, religion, race, nationality, and age sensitivity and adaptability;
  • Treats all people fairly without favoritism.

Functional and technical competencies

  • Ability to work in a diverse and multi-cultural environment;
  • Self-motivated and ability to work under pressure and to meet strict and competing deadlines;
  • Displays analytical judgment and demonstrated ability to handle confidential and politically sensitive issues in a responsible and mature manner;
  • Demonstrates openness to change and ability to manage complexities


Qualifications :

Offers will be evaluated based on the combined scoring method :

  • Technical qualifications = 70%
  • Financial Proposal = 30%

For the evaluation of the Technical Proposal, the selection of the successful consultant must be based on the following qualifications (with the appropriate obtainable points).


Maximum Points Obtainable (100 pts)


  • At least Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, Communications and related fields.

(7 points for bachelor’s degree; 17 points for master’s degree; and 20 points for doctorate degree)



  • At least three (3) years of professional experience building Content Management Systems for various purposes such as Knowledge Management Systems, e-Commerce, Knowledge Base and Brochure Websites. 

(14 points for 3 years experience; +1 per additional year of professional experience)



Technical Competency:

  • At least three (3) years of experience in UI/UX Design

(10 points for 3 years experience +1 per additional year)


  • At least three (3) years of experience in relational database management (e.g. MySQL, MariaDB, etc.) and a combination of the following programming languages / scripts: PHP, JavaScript, Perl, C#, Python, HTML, etc. at the minimum

(10 points for 3 years experience +1 per additional year)


  • At least 3 years of experience in managing shared hosting, domain name services and cloud-based websites and working with LAMP or XAMPP stack

(10 points for 3 years experience +1 per additional year)


  • Portfolio of at least 5 completed websites using CMS

(10 points for 5 sites +1 per additional year)


Language Requirements:

  • Fluency in spoken and written English and Tagalog as indicated in the CV

Pass / Fail



Only offerors who will obtain a minimum of 70 out of 100 obtainable points  will be shortlisted and considered eligible for evaluation of the financial proposal.


Recommended Presentation of Offer

Interested applicants must submit the following documents/information to demonstrate their qualifications. Please group them into one (1) single PDF document as the application only allows to upload of a maximum of one document.

  1. Duly accomplished Letter of Confirmation of Interest and Availability and including the financial proposal, using the template provided by UNDP.
  2. UNDP Personal History Form (P11) or Curriculum Vitae (following the template attached) indicating all past experiences from similar projects or requirements, as well as the contact details (email and telephone number) of the Candidate and at least three (3) professional references.
  3. Financial proposal that indicates the all-inclusive fixed total contract prices, supported by a breakdown of costs as per template provided and clearly stating payment percentage.
  4. Work portfolio demonstrating at least five (5) examples of website development using CMS

Note: The above documents need to be scanned in one file and uploaded to the online application as one document.


Interested applicants to note that personal Medical/health insurance (to be purchased by the individual at his/her own expense) is mandatory for the issuance of contracts. Upon award of the contract, the consultant must be ready to submit proof of insurance valid during the contract duration.

The following templates / Annexes and IC General Terms & Conditions can be downloaded from

  • General Terms and Conditions for Individual Contract
  • Letter of Confirmation of Interest and Availability
  • P-11 form


In view of the volume of applications, UNDP receives, only shortlisted offerors will be notified.