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Development of real-time communication interface between citizens and authorities in wards for service delivery reporting and response
Procurement Process :RFP - Request for proposal
Office :UNDP COUNTRY OFFICE - SOUTH AFRICA
Deadline :06-Jun-22
Posted on :25-May-22
Development Area :SERVICES  SERVICES
Reference Number :91567
Link to Atlas Project :
00118447 - Accelerator Lab-South Africa
Documents :
REQUEST FOR PROPOSAL
TERMS OF REFERENCES
ANNEX 2 SUBMITTING FORM
TERMS AND CONDITIONS
Overview :

On 6 April 2021, the United Nations Development System in South Africa and the Ministry of Cooperative Governance and Traditional Affairs (COGTA) launched a Partnership in support of the implementation of the District Development Model (DDM) as part of its efforts to improve the delivery of services to communities.

The DDM seeks to promote integration across the three spheres of Government, thus doing away with fragmentation. UNDP South Africa aims to provide government with support by realigning itself to support local government and service delivery and placing its resources and expertise at the disposal of municipalities and their citizens.

At the request of COGTA, the United Nations Development Programme (UNDP) in South Africa will be supporting DDM implementation in three pilot districts, namely: OR Tambo (Eastern Cape), Waterberg (Limpopo) and eThekwini (KwaZulu-Natal). UNDP has engaged in extensive consultations with the districts to understand key development priorities in each of the three areas and reviewed existing plans and interventions in response to these priorities.

This process has enabled the identification of specific areas of support the UN can provide to the districts, building on existing work and addressing specific gaps. One such gap is Service Delivery Enhancement through the development of innovative systems of citizen engagement and promoting citizen orientated communication technologies and tools.

Based on the above, UNDp is seeking for services of a potentil service provider to Design and develop an innovative, real-time mobile communications system interface between citizens and authorities in wards for service delivery reporting and response.