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RFP-UNDP-SP4N-LAPOR-106301-011-2020 - The Development of Trainings Curriculum and Module and Implementation of the Public Outreach Strategy of the National Complaint Handling System for SP4N LAPOR Project
Procurement Process :RFP - Request for proposal IDN10 - 0000006294   Click here to participate
Office :UNDP Country Office - INDONESIA
Deadline :15-Jul-20 @ 08:00 AM (New York time)
Posted on :24-Jun-20 @ 04:48 AM (New York time)
Development Area :SERVICES  SERVICES
Reference Number :67240
Link to Atlas Project :
00107460 - Integrated Nat'l Complaint Handling System (SP4N-LAPOR)
Documents :
Tender Document - RFP-UNDP-SP4N-LAPOR-106301-011-2020
Annex 2 - RFP-UNDP-SP4N-LAPOR-106301-011-2020
UNDP GTCs for Contracts (Goods and-or Services)
Overview :

Dear Sir / Madam:


The United Nations Development Programme (UNDP) hereby invites you to submit a Proposal to the Request for Proposal with references RFP/UNDP/SP4N-LAPOR/106301/011/2020 –The Development of Trainings Curriculum and Module and Implementation of the Public Outreach Strategy of the National Complaint Handling System for SP4N LAPOR Project.

A Bidder’s Conference will be held through online with detail as follow:

Date                   : 1 July 2020

Time                   : 10.00hours (GMT +7, Jakarta time)

Venue                  : Zoom meeting

Join Zoom Meeting

Meeting ID: 227 058 1228

Password: 6BRtNS


Detailed Terms of Reference as well as other requirements are listed in the RFP available on UNDP ATLAS e-Tendering system” ( Event ID: 0000006294.


Your offer, comprising of a Technical and Financial Proposal, should be submitted in accordance with RFP requirements, through UNDP ATLAS e-Tendering system and by the deadline indicated in


NOTE! The Financial Proposal and the Technical Proposal files MUST BE COMPLETELY SEPARATE and uploaded separately in the system and clearly named as either “TECHNICAL PROPOSAL” or “FINANCIAL PROPOSAL”, as appropriate.  Each document shall include the Proposer’s name and address. The file with the “FINANCIAL PROPOSAL” must be encrypted with a password so that it cannot be opened nor viewed until the Proposal has been found to pass the technical evaluation stage. Once a Proposal has been found to be responsive by passing the technical evaluation stage, UNDP shall request the Proposer to submit the password to open the Financial Proposal.

The Proposer shall assume the responsibility for not encrypting the financial proposal. NOTE: DO NOT ENTER PROPOSAL PRICE IN THE SYSTEM, INSTEAD ENTER ONE.

In the course of preparing and submitting your Proposal, it shall remain your responsibility to ensure that it is submitted into the system by the deadline. The system will automatically block and not accept any bid after the deadline. In case of any discrepancies deadline indicated in the system shall prevail.

Kindly ensure that supporting documents required are signed and stamped and in the .pdf format, and free from any virus or corrupted files and FINANCIAL PROPOSAL IS PASSWORD PROTECTED. NOTE! The File name should contain only Latin characters (No Cyrillic or other alphabets).

You are kindly requested to indicate whether your company intends to submit a Proposal by clicking on “Accept Invitation” button no later than 1 July 2020.If that is not the case, UNDP would appreciate your indicating the reason, for our records.

If you have not registered in the system before, you can register now by logging in using:

username: event.guest

password: why2change

The step by step instructions for registration of bidders and quotation submission through the UNDP ATLAS e-Tendering system is available in the “Instructions Manual for the Bidders”, attached. Should you require any training on the UNDP ATLAS e-Tendering system or face with any difficulties when registering your company or submitting your quotation, please send an email to  cc:

Please note that ATLAS has following minimum requirements for password:

  1. Minimum length of 8 characters
  2. At least one capital letter.
  3. At least one number.

New bidder registering for first time, system will not accept any password that does not meet the above requirements and thus registration cannot be completed.

For already existing bidders whose current password does not meet the criteria, when signing in, system will prompt you to change the password, and it will not accept a new password that does not meet requirement.

The user guide and videos are made available to bidder in the UNDP public website in this link:

Bidder can also access below instruction from youtube with link below:

The bidders are advised to use Internet Explorer (Version 10 or above) to avoid any compatibility issues with the e-tendering system.

No hard copy or email submissions will be accepted by UNDP.

UNDP looks forward to receiving your Proposal and thanks you in advance for your interest in UNDP procurement opportunities.

Please note that this procurement process is being conducted through the online tendering system of UNDP. Bidders who wish to submit an offer must be registered in the system. Visit this page for system user guides and videos in different languages:

If already registered, go to and sign in using your username and password. Use "Forgotten password" link if you do not remember your password. Do not create a new profile.

If you have never registered in the system before, you can register by visiting the above link, sign in with username below, and follow the instructions in the user guide:
  • Username: event.guest
  • Password: why2change

If you are interested to participate in this Tender, it is strongly recommended that you log in and subscribe to the Tender using "Accept Invitation" feature so you can keep updated with Tender amendments including deadline. Note that in case of inconsistencies between information in eTendering system and other premises, information in eTendering system prevails.